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Customer Journey Designing

By Gagan Khanna
[ Founder, Designer, Mentor | Designsteps Creative Academy LLP, Dehradun ]




Career in Career-in-Customer-Journey-Designing
Customer Journey Designing
Gagan Khanna
Founder, Designer, Mentor | Designsteps Creative Academy LLP, Dehradun
[ 0 years Experience ]



LifePage Career Talk on Customer Journey Designing

http://www.lifepage.in/Career.php?id=20180322-0004&in=Career-in-Customer-Journey-Designing

Full Talk: https://lifepage.app.link/20180322-0004
Trailer: https://www.youtube.com/watch?v=R8eUttJECwk

By Gagan Khanna
[Founder, Designer, Mentor in Designsteps Creative Academy LLP, Dehradun]

What is Customer Journey Designing?

Gagan Khanna: "Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points."

How I got into Customer Journey Designing?

Gagan Khanna: "Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey."

Gagan Khanna's LifePage:

http://www.lifepage.in/page/gagankhanna

(Customer Journey Designing, Gagan Khanna, Designsteps Creative Academy, Designer, Mentor, Customer Service, Customer Experience, Customer Journey Mapping, Mentor, Academy, )





[This Career Talk covers]

  What Is:
     1) Customer Journey Designing  
  Education:
     2) Consumer Research  
     3) Design Capabilities  
     4) Marketing  
     5) Customer Service  
  Skills:
     6) Problem Solving  
     7) Original Thinking  
     8) Resource Intelligence  
     9) Imagination  
     10) Visual Expression  
     11) Agility  
  Positives:
     12) Ever New Fields  
     13) Gratifying  
     14) Being Unique  
     15) Being Specialized  
     16) Wide Opportunities  
     17) Flexible Work Formats  
  Challenges:
     18) Sharing Your Vision  
     19) Structured Environment  
     20) Attachment to your Creation  
  A Day Of:
     21) Customer Journey Designing  










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