Customer Journey Designing

LifePage Career Talk on Customer Journey Designing

By Gagan Khanna
[Design Mentor in DesignSteps Creative Academy]

Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points. Customer Journey is the complete sum of experiences that a customer goes through when interacting with a buisness.It's used for understanding and addressing customer needs and pain points.

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Gagan Khanna

Bachelors (Designing) - NIFT, New Delhi
Bachelors (Business) - S Manipal University
Masters (Retail Strategy) - Manchester Business School, London
Certification Course (Retail Lighting) - Philips Lighting Academy, Dubai
Certification Course (Project Management) - Pro Training
Certification Course (Creating Dynamic, Multi-sensory Ambience for Customer Delight) - National Institute of Design, Ahmedabad

Gagan Khanna has done Bachelors in Designing from NIFT, New Delhi. He then did Bachelors in Business from S Manipal University followed by a Masters in Retail Strategy from Manchester Business School, London. He has done multiple certification courses in Retail Lighting, Dynamic, Multi-sensory Ambience for Customer Delight, Fundamentals of Project Management, Business Finance & Strategy. He has worked on various projects in Market Research, Store Design, Sourcing, Conferences, Exhibitions, Formulation & Documentation of Best Practices, Visual Audits and Training for companies like Airtel, Vodafone, Motorola, Shoppers Stop, Meena Bazar Group, Disney Perfumes, Barista, Vasari, Titan Industries, Landmark Group. Projects included Product Design, Fixture Design, Show Window Design, Visual Merchandising, Theme Promotions, Project Management, Events, Exhibitions, Space Planning and Corporate Training. He is the founder of DesignSteps Creative Academy which focuses on training the designers.

[This Career Talk covers]
  What Is:
     1) Customer Journey Designing  
     2) Consumer Research  
     3) Design Capabilities  
     4) Marketing  
     5) Customer Service  
     6) Problem Solving  
     7) Original Thinking  
     8) Resource Intelligence  
     9) Imagination  
     10) Visual Expression  
     11) Agility  
     12) Ever New Fields  
     13) Gratifying  
     14) Being Unique  
     15) Being Specialized  
     16) Wide Opportunities  
     17) Flexible Work Formats  
     18) Sharing Your Vision  
     19) Structured Environment  
     20) Attachment to your Creation  
  A Day Of:
     21) Customer Journey Designing  

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