Gagan Khanna


[ Founder | Designsteps Creative Academy LLP, Dehradun ]

Bachelors (Designing) - NIFT, New Delhi
Bachelors (Business) - S Manipal University
Masters (Retail Strategy) - Manchester Business School, London
Certification Course (Retail Lighting) - Philips Lighting Academy, Dubai
Certification Course (Project Management) - Pro Training
Certification Course (Creating Dynamic, Multi-sensory Ambience for Customer Delight) - National Institute of Design, Ahmedabad

Gagan Khanna is an awarded designer from National Institute Of Fashion Technology, New Delhi.
He is also a Business Graduate, and holds a Masterclass Certification in Retail Strategy from
Manchester Business School of  London.

As a student, Gagan was presented an award for his work in 1998 by the then Vice President Of India, Late Sh. Krishan Kant.

Gagan has over 20 years of diverse experience in the international design industry. His work includes market research, product design, packaging, theme promotions, space design, visual merchandising, events, brand management and training.

As a design professional, he has lived, worked and travelled across 11 international markets including Middle East, UK, Germany and Asia.

Gagan has conducted many design training workshops for premiere institutes like MICA (Mudra Institute Of Communication Ahmedabad) , NIFT, Doon University and Indian Retail School. He has also delivered professional talks on design at business seminars conducted by Retailers Association Of India as well as corporates like Hutchison-Essar (Vodafone).

The holder of All-India-Rank-1 himself in NIFT Entrance 1995, Gagan presently mentors students who aspire to take up professional studies at art and design colleges in India and abroad through his company - Designsteps Creative Academy LLP - based in Dehradun.

In Gagan's words, " A true mentor must be a product of real-life learning process."

Professional Experience

LifePage Career Awareness Platform
Customer Journey Designing
  Notably: Founder, Designer, Mentor
  in: Designsteps Creative Academy LLP, Dehradun
0 years [May 2019 - May 2019]

Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points.

"Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey."

LifePage Career Awareness Platform
Space Designing
  Notably: Founder, Designer, Mentor
  in: Designsteps Creative Academy LLP, Dehradun
21 years [May 1998 - May 2019]

Space Design (or Spatial Design) focuses upon the flow of people between multiple areas of interior and exterior environments and delivers value and understanding in spaces across both the private and public realm.

"As a designer, I always wanted my products to be presented in the most effective manner to prospective customers. So along with product design, I initially started creating Display Modules for each of my product collections. These were used in retail outlets and exhibitions. My core expertise in universal design skills enabled me to take up space design in larger formats subsequently."


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