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Customer Journey Designing

Founder, Designer, Mentor Gagan Khanna talks about Customer Journey Designing course, what is Customer Journey Designing and other details about a Career in Customer Journey Designing.




Customer Journey Designing Career Talk

Gagan Khanna | Founder, Designer, Mentor | Designsteps Creative Academy LLP, Dehradun






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Customer Journey Designing Explained




What is Customer Journey Designing?


You may be curious about a Career in Customer Journey Designing. Unfortunately, it is very difficult to find information about What Customer Journey Designing actually is. Most pages on the internet just talk about How to get into Customer Journey Designing. The most authoritative source of information on Customer Journey Designing is someone with real experience in it.

Founder, Designer, Mentor Gagan Khanna has 0 years of professional experience in Customer Journey Designing. Founder, Designer, Mentor Gagan Khanna outlines Customer Journey Designing as:

Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points.





How Founder, Designer, Mentor Gagan Khanna got into Customer Journey Designing?


Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey.





Founder, Designer, Mentor Gagan Khanna's Talk on Customer Journey Designing



Starts with what is:
     1) Customer Journey Designing  

Next, it covers Education. This Talk is unique because it talks about Education in terms of things which can be learnt from books, to excel at a Career in Customer Journey Designing and not as a list of Qualifications, which one needs to get into Customer Journey Designing. It discusses following headings for Education in Customer Journey Designing:
     2) Consumer Research  
     3) Design Capabilities  
     4) Marketing  
     5) Customer Service  

Then, the Talk focuses on the most important component that is Skills. Sills and success in Customer Journey Designing go hand in hand. One needs to get a hold of essential skills. It explains Skills needed in Customer Journey Designing with these items:
     6) Problem Solving  
     7) Original Thinking  
     8) Resource Intelligence  
     9) Imagination  
     10) Visual Expression  
     11) Agility  

There are great positives of Customer Journey Designing. This Talk explains these Positives of Customer Journey Designing:
     12) Ever New Fields  
     13) Gratifying  
     14) Being Unique  
     15) Being Specialized  
     16) Wide Opportunities  
     17) Flexible Work Formats  

After a discussion on Positives, Challenges complete the caricature of Customer Journey Designing:
     18) Sharing Your Vision  
     19) Structured Environment  
     20) Attachment to your Creation  

In the final section of the Talk, Gagan Khanna talks about How a day goes in a Career in:
     21) Customer Journey Designing  




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Relevant Links




Founder, Designer, Mentor Gagan Khanna's LifePage:


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[LifePage]
https://www.lifepage.in/page/gagankhanna






LifePage Career Talk on Customer Journey Designing


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[Career]
https://www.lifepage.in/careers/customer-journey-designing


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[Full Talk]
https://lifepage.app.link/20180322-0004


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[Trailer]
https://www.youtube.com/watch?v=R8eUttJECwk


(Customer Journey Designing, Gagan Khanna, Designsteps Creative Academy, Designer, Mentor, Customer Service, Customer Experience, Customer Journey Mapping, Mentor, Academy, )





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