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Customer Journey Designing

By Gagan Khanna
[ Founder, Designer, Mentor | Designsteps Creative Academy LLP, Dehradun ]




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Career Talk Information




What is Customer Journey Designing?


Customer Journey Designing is a great Career option. Unfortunately, it is very difficult to find information about What Customer Journey Designing actually is. Most pages on the internet just talk about How to get into Customer Journey Designing. While anyone can have an opinion on what Customer Journey Designing entails; only a real professional can really explain it.

With 0 years of professional experience, Gagan Khanna understands Customer Journey Designing. Here is how Gagan Khanna detailed Customer Journey Designing:

Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points.





How Gagan Khanna got into Customer Journey Designing?


Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey.





Gagan Khanna's Talk on Customer Journey Designing



Starts with what is:
     1) Customer Journey Designing  

Next, it covers Education. We all know that only 10% of what is taught in Customer Journey Designing is actually used in real life. The Education section of the Talk clearly explained what is the 10% needed in Customer Journey Designing. It defines Education in terms of following items for Customer Journey Designing:
     2) Consumer Research  
     3) Design Capabilities  
     4) Marketing  
     5) Customer Service  

Then, the Talk focuses on the most important component that is Skills. 90% success in Customer Journey Designing depends on Skills. It is crucial to understand these. It explains Skills needed in Customer Journey Designing with these items:
     6) Problem Solving  
     7) Original Thinking  
     8) Resource Intelligence  
     9) Imagination  
     10) Visual Expression  
     11) Agility  

There are great positives of Customer Journey Designing. This Talk defines Positives in terms of following items for Customer Journey Designing:
     12) Ever New Fields  
     13) Gratifying  
     14) Being Unique  
     15) Being Specialized  
     16) Wide Opportunities  
     17) Flexible Work Formats  

There are a few Challenges in Customer Journey Designing which one needs to be cognizant of:
     18) Sharing Your Vision  
     19) Structured Environment  
     20) Attachment to your Creation  

In the final section of the Talk, Gagan Khanna talks about How a day goes in a Career in:
     21) Customer Journey Designing  




Career Counselling 2.0


Career Counselling 2.0






Relevant Links







LifePage Career Talk on Customer Journey Designing


Career Counselling 2.0
[Career]
https://www.lifepage.in/careers/customer-journey-designing


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[Full Talk]
https://lifepage.app.link/20180322-0004


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[Trailer]
https://www.youtube.com/watch?v=R8eUttJECwk


(Customer Journey Designing, Gagan Khanna, Designsteps Creative Academy, Designer, Mentor, Customer Service, Customer Experience, Customer Journey Mapping, Mentor, Academy, )





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