Online Ticketing

Mohd Saif | Ticketing Manager | Various Assignments

What is Online Ticketing?

Online Ticketing is a great Career option. Unfortunately, it is very difficult to find information about What Online Ticketing actually is. Most pages on the internet just talk about How to get into Online Ticketing. It is best to learn about Online Ticketing from a real professional, this is akin to getting it from the horse's mouth.

Ticketing Manager Mohd Saif has 11 years & 2 months of professional experience in Online Ticketing. Here is how Ticketing Manager Mohd Saif detailed Online Ticketing:

An e-ticket (electronic ticket) is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket).

How Ticketing Manager Mohd Saif got into Online Ticketing?

After doing my schooling from Dev Samaj Modern College, New Delhi, I did my BTS & MTM in Tourism Studies and Management from IGNOU and after that did Post Graduate Diploma in International Air Ticketing and Travel Management from IGNOU. Thereafter, I worked in various profiles with Travel and Tourism companies like Balmer Lawrie & Co. Ltd, SS Tour & Travel and Travimart Travels. I am working as Ticketing Manager for Cee Bee Cee Travel & Tours Pvt Ltd since 2012.

Ticketing Manager Mohd Saif's Talk on Online Ticketing

The Journey of a Ticketing Professional: Navigating the Virtual World of Online Ticketing In the ever-evolving travel industry, online ticketing has emerged as a significant profession, blending technology with customer service. Meet Muhammad Saif, a dedicated ticketing professional with nearly a decade of experience in this dynamic field. With a background in engineering and a master's degree complemented by specific ticketing qualifications, Saif shares his insights into the fascinating world of online ticket booking. In this article, we will explore what online ticketing entails, delve into the necessary education and skills required, highlight the positives and challenges of the job, and provide a glimpse into a typical day in Saif's professional life. What Is Online Ticketing? Online ticketing is the process by which individuals book travel arrangements such as airline tickets, hotel accommodations, and event passes through various digital platforms. This profession requires a keen understanding of the travel and tourism sector, as ticketing professionals assist clients in navigating these platforms efficiently. Saif characterizes online ticketing as a two-part process: it involves not only the technical booking of tickets but also offering a high level of customer support to ensure satisfaction. As more travelers prefer the convenience of online bookings, the demand for knowledgeable ticketing professionals continues to rise. Education Ticketing Software To succeed in online ticketing, proficiency in various ticketing software is essential. Such software includes tools specifically designed for booking flights, hotels, and other travel-related services. Saif emphasized that understanding these systems can dramatically enhance a professional’s ability to deliver timely service and accurate information to clients. A solid foundation in these digital platforms allows ticketing professionals to navigate booking procedures seamlessly, which is vital in a fast-paced industry. Geography Knowledge of geography is also integral to a ticketing career. Understanding various destinations and their associated logistics—such as flight durations, weather conditions, and cultural aspects—enables professionals to make informed recommendations to travelers. Saif's background in engineering, along with his education in tourism, equipped him with an appreciation for geographic nuances, which he applies in daily operations. His ability to contextualize travel options within geographical parameters greatly enhances his client interactions. Budgeting and Planning Effective budgeting and planning skills are crucial for ticketing professionals. Saif explained that ticketing is not solely about transactional exchanges but also requires strategic foresight when managing clients' travel budgets. Understanding how to plan itineraries while considering cost-effectiveness helps professionals create value for their clients. This expertise allows ticketing agents to advise on the best options available within given budgets, ensuring satisfied customers. Skills Analytical Skills Analytical skills are vital in online ticketing, particularly for understanding pricing trends and fare structures. Saif remarked that professionals in this domain must interpret various data points to anticipate price fluctuations or identify the best deals for clients. He often utilizes analytical reasoning to approach complex booking scenarios, ensuring optimized outcomes for both the client and the agency. Communication Skills Excellent communication skills are non-negotiable for successful ticketing professionals. Saif talked about the importance of clearly conveying information to clients, especially when discussing travel details like fare rules and cancellation policies. Effective communication builds trust and helps clarify any questions clients may have, which is crucial in maintaining strong professional relationships. Negotiating Skills Negotiating skills play an essential role in ticketing as well. Often, ticketing professionals have to negotiate with hotels, airlines, and other service providers to secure the best deals. Saif shared instances where his negotiation capabilities have enabled him to provide clients with better rates or flexible booking options. Mastery of negotiation enhances a professional’s ability to advocate for client interests and deliver exceptional service. Positives Monetary Benefits The online ticketing profession offers numerous monetary benefits, making it an attractive career choice. With many agencies offering competitive salaries and commission structures based on bookings, skilled ticketing professionals can see significant financial rewards. Saif noted that with experience and a solid client base, income potential grows significantly, often exceeding initial expectations of newcomers to the industry. Scope & Growth Online ticketing also boasts a vast scope for growth. As technology advances and market demands shift, professionals in this field have ample opportunities for specialization and career advancement. Saif's experience reflects a natural progression through various roles, thanks to continuous learning and adaptation to industry changes. This inherent growth potential keeps professionals motivated and engaged in their careers. Challenges No Room For Mistakes One of the primary challenges in online ticketing is the absence of room for mistakes. Saif stressed that a single error in booking details can lead to significant ramifications for both the ticketing professional and the client. Precision is paramount, and any oversight, such as incorrect travel dates or names, can result in unutilized tickets and dissatisfied clients, placing immense pressure on professionals to maintain accuracy. Selecting Travel Partner Choosing the right travel partners is another challenge for ticketing professionals. Saif revealed that understanding which airlines and hotels provide the best reliability and pricing is crucial in ensuring client satisfaction. The need to consistently assess and evaluate these partnerships can be demanding, as it requires staying informed about changes in the industry landscape. Client Handling Client handling is often a complex balancing act. Professionals must deal with diverse client demands, expectations, and fluctuating emotions, particularly when facing issues like cancellations or last-minute changes. Saif highlighted that his ability to manage client relationships is key to success in this industry. Navigating client challenges with finesse is essential for cultivating loyalty and ensuring repeat business. A Day Of Online Ticketing Saif’s typical day in the online ticketing profession starts promptly at 9:30 AM and concludes at 6:30 PM. He begins by logging into his system, taking comprehensive notes on previous queries and client requirements. Throughout the day, he handles a mix of bookings, cancellations, and client inquiries, ensuring that all details are meticulously noted to avoid errors. By noon, he has prioritized his tasks, responding to various emails and resolving issues that arise, all while keeping customer satisfaction at the forefront of his efforts. As his day progresses, Saif often finds himself managing the pressures of last-minute requests and ticket adjustments. After a lunch break, his workload often increases as he follows up on pending bookings and verifies the accuracy of travel information. He meticulously tracks any time-sensitive issues, maintaining constant communication with clients to ensure they are up-to-date. The culmination of his workday involves preparing an itinerary for the following day, ensuring that both he and his clients are ready to tackle new challenges. Saif’s dedication and structured approach to daily tasks exemplify what it takes to succeed in online ticketing, reinforcing the importance of commitment to client satisfaction in this field. The role of an online ticketing professional is filled with both opportunities and challenges that create a unique career experience. Through dedication, continuous learning, and a focus on client relationships, individuals can carve out a successful career in this vibrant and essential sector of the travel industry. As the demand for efficient travel solutions grows, so does the value of ticketing professionals who navigate this complex landscape.

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How to get into

Online Ticketing?

If you are want to get into Online Ticketing, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Online Ticketing is merely an infatuation or is it truly something you wish to do for the rest of your life.

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Links for this Talk

Ticketing Manager Mohd Saif's LifePage:

[LifePage]
https://www.lifepage.in/page/mohdsaif

LifePage Career Talk on Online Ticketing

[Career]
https://www.lifepage.in/careers/online-ticketing

[Full Talk]
https://lifepage.app.link/20181008-0002

[Trailer]
https://www.youtube.com/watch?v=QnEAU4z5jEo

(Online Ticketing, Mohammad Saif, Cee Bee Cee Travel and Tous Pvt Ltd, Ticketing Agent, Airline Ticketing, Travel and Tourism, International Ticketing, Travel Company, Electronic Ticket)

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