Travel and Tourism

Anil Chetwani | Managing Director | Cee Bee Cee Travels & Tours Pvt Ltd

What is Travel and Tourism?

There are many nuances of a Career in Travel and Tourism. One should first understand What a Career in Travel and Tourism entails before investing time and effort to figure out How to start a Career in Travel and Tourism. Just like you would normally not trust a non Doctor with names of medicines, you should also not trust opinions about Travel and Tourism from non professionals.

Managing Director Anil Chetwani has worked in Travel and Tourism for 26 years. Here is how Managing Director Anil Chetwani detailed Travel and Tourism:

Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country.

How Managing Director Anil Chetwani got into Travel and Tourism?

After doing my schooling from Dev Samaj Modern College, New Delhi, I did B Sc from Dayalbagh Educational Institute, Agra. After that, I did Post Graduate Diploma in Tourism & Travel Services Management from College of Vocational Studies, DU. I am working as a Managing Director at Cee Bee Cee Travel and Tours Pvt Ltd since 1992, a travel company founded by my father in Noida.

Managing Director Anil Chetwani's Talk on Travel and Tourism

The Journey of a Tour Operator: Anil Shefani's Insights from the Heart of Travel and Tourism In the vibrant world of travel and tourism, few individuals possess the depth of experience and understanding that Anil Shefani brings to the table. As a seasoned tour operator who has been at the helm of CBC Travels and Tours since 1992, Anil inherited a legacy that began with his father in 1966. His insights delve into the intricate workings of managing a travel agency amidst tough competition and ever-evolving client expectations. This article will explore Anil's journey, the essential education, skills, successes, and challenges that define the travel and tourism industry. What Is Travel & Tourism? Travel and tourism is an ever-evolving field that encompasses the coordination and management of travel services for clients seeking experiences away from home. This industry involves much more than booking flights and hotels; it includes planning itineraries, understanding geographic nuances, and providing excellent customer service. As Anil explains, success in this profession is built on a foundation of knowledge, adaptability, and the ability to manage various travel resources seamlessly. Operators like Anil act as the bridge between travelers and their experiences, ensuring that every aspect of a trip runs smoothly while maximizing customer satisfaction. Education Geography A foundational piece of knowledge for any tour operator is geography. Anil emphasizes that understanding the geographical makeup of the destinations involved is crucial for planning effective itineraries. Clients often have questions about routing, travel times, and sight-seeing opportunities that require precise knowledge. Without a solid grasp of geography, it becomes challenging for operators to craft experiences that cater to travelers’ desires and expectations. Anil's ability to guide clients effectively stems from his profound awareness of the areas he promotes, and he stresses that this level of insight must be on the fingertips of every tour operator. Budgeting and Planning Budgeting and planning are critical competencies in the travel trade. Anil discusses the necessity for operators to provide accurate cost estimates and value-driven travel options. He notes that clients are often looking for cost-effective solutions that maximize their travel experience. An adept tour operator must not only calculate costs but also ensure that clients are making informed choices, especially when it comes to itineraries that balance travel time and leisure. This area of expertise ensures that customers receive the most value for their investment. Foreign Language In an increasingly globalized world, language skills can significantly enhance a tour operator’s appeal. Anil's knowledge of German, for instance, allows him to connect more personally with his clientele from Germany, creating a rapport that can lead to repeat business. He highlights that speaking a foreign language is not just about communication; it’s about creating a welcoming atmosphere that makes clients feel understood and appreciated. This personal touch can go a long way in fostering loyalty and good word-of-mouth, crucial elements in an industry heavily influenced by client experiences. Skills Upgradation The travel and tourism industry is dynamic, with constant changes in policies, destinations, and client expectations. Anil underscores the importance of continual upgradation of skills and knowledge. This commitment to growth ensures operators remain competitive and knowledgeable, which directly impacts client satisfaction. By actively seeking updates on industry trends and technological advancements, tour operators can offer better services and enhance their effectiveness. Planning Effective planning is one of the cornerstones of success in the travel industry. Anil explains that each itinerary must reflect not only travel routes but also the well-being of the travelers, ensuring that their experiences are both enjoyable and memorable. Moreover, the planning must be flexible enough to accommodate changes and last-minute requests from clients. Being meticulous in planning also helps in managing costs effectively, demonstrating the operator’s professionalism and dedication to quality service. Communication Skills In the world of travel, communication can make or break a client’s experience. Anil points out that having exceptional communication skills is vital for building trust with clients. From the first interaction to the end of a journey, operators must convey information clearly and persuasively. Clients need to trust that their operator has their best interests in mind, and this connection is built through strong, transparent communication. Client Relation Client relations represent the heart of any successful travel business. Anil emphasizes that a happy client can lead to numerous referrals, while a dissatisfied client can hinder a company’s reputation. Maintaining solid relationships requires tact, attentiveness, and a proactive approach to client needs. By focusing on creating memorable experiences, operators can encourage loyalty and repeat business. Team management Anil notes that tour operations rely heavily on teamwork. Successful itineraries involve not just the operator but a network of drivers, hotel staff, and guides working toward a common goal: client satisfaction. Managing this team effectively is critical, as delays or issues from any part can reflect poorly on the tour operator. Anil’s ability to manage and coordinate these various roles ensures that experiences are seamless and enjoyable for clients. Positives Meeting New People One of the most rewarding aspects of being a tour operator is the opportunity to meet new people from diverse backgrounds. Anil shares that curating travel experiences allows him to learn from different cultures and interact with clients whose lives and stories enrich his own. Every interaction becomes a learning experience, enhancing not only his professional skills but also his personal growth. Growth Anil emphasizes growth—both personal and professional—within the travel industry. Each trip he designs offers insights into new destinations, practices, and cultures, simultaneously expanding his understanding of the market. For those who thrive on adventure and learning, a career in travel and tourism opens many doors, allowing operators to continuously develop their skills and expand their horizons. Challenges 247 Availability The travel and tourism industry demands round-the-clock availability. Anil reveals that even in the middle of the night, clients may require assistance with unexpected situations. This aspect of the job can be strenuous, as operators must remain alert and ready to solve problems at any time. It highlights the need for resilience and commitment to client satisfaction in order to thrive in such an environment. Patience Patience is a virtue, especially in travel and tourism, where clients may sometimes come with unrealistic requests or slight misunderstandings. Anil illustrates that guiding clients calmly through their travel decisions while addressing their concerns can be challenging but is essential for a positive outcome. An operator’s ability to remain composed can be the difference between a good and a great client experience. Client Handling Handling clients effectively is a pivotal yet challenging responsibility for tour operators. Anil explains how important it is to listen to clients' preferences while also guiding them toward the best options based on experience and knowledge. This balancing act requires both strong interpersonal skills and the ability to manage expectations tactfully. Follow-ups Follow-ups are a critical but often overlooked aspect of client relations. Anil notes that maintaining contact with clients after their journey can help solidify relationships and foster loyalty. However, the effort needed for follow-ups can be considerable, requiring operators to balance this responsibility alongside ongoing bookings and managing current clients’ needs. A Day Of* Travel & Tourism Anil’s daily routine reflects the dynamic nature of the travel and tourism industry. Though there isn’t a fixed schedule, his day often starts in the early hours, preparing for meetings, crafting itineraries, and ensuring that every aspect of client travel is set for success. He may catch an early flight for site inspections or client meetings, reflecting the industry’s demand for flexibility and readiness. Anil’s commitment to working diligently ensures that he remains a trusted resource for his clients, reinforcing the bond he has established over years of service. In conclusion, the career of a tour operator, as exemplified by Anil Shefani, combines passion for travel with a deep commitment to service. The insights shared by Anil highlight not only the challenges and rewards but also the critical importance of building relationships and enhancing client experiences. As the travel and tourism industry continues to evolve, individuals like Anil serve as invaluable guides, steering clients toward unforgettable journeys and connections that shape their lives.

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How to get into

Travel and Tourism?

If you are want to get into Travel and Tourism, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Travel and Tourism is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Travel and Tourism, what education and skills you need to succeed in Travel and Tourism, and what positives and challenges you will face in Travel and Tourism.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Travel and Tourism.

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LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Managing Director Anil Chetwani's LifePage:

[LifePage]
https://www.lifepage.in/page/anilchetwani

LifePage Career Talk on Travel and Tourism

[Career]
https://www.lifepage.in/careers/travel-and-tourism-1

[Full Talk]
https://lifepage.app.link/20181008-0001

[Trailer]
https://www.youtube.com/watch?v=6tBu3yntjow

(Travel and Tourism, Anil Chetwani, Cee Bee Cee Travels & Tours Pvt Ltd, Managing Director, Tourism, Travel Business, Travel Planning, Service Industry, Travel Management)

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