Operations Management

Disha Chhabria | Operations Director | Spectrawhiz Pvt Ltd

What is Operations Management?

Operations Management is a great Career option. Almost everyone seems to be talking about How to start a Career in Operations Management, while one should first develop an understanding of What is a Career in Operations Management. Just like you would normally not trust a non Doctor with names of medicines, you should also not trust opinions about Operations Management from non professionals.

Operations Director Disha Chhabria has worked in Operations Management for 15 years & 5 months. Here is how Operations Director Disha Chhabria detailed Operations Management:

Operations Management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services to create the highest level of efficiency possible within an organization.

How Operations Director Disha Chhabria got into Operations Management?

I did my Schooling from Raipur. I pursued my Undergraduation degree from Pune and cleared the CA inter exam. Since 2003, I have been working in Spectrawhiz as an Operations Director and manage the day-to-day operations.

Operations Director Disha Chhabria's Talk on Operations Management

The Journey of a Operations Manager: Disha Chhabria on Navigating Challenges and Growth Disha Chhabria, an operations manager with a wealth of experience in the field, offers invaluable insights into the dynamic world of operations management. With her unique journey from pursuing CA to diving into the intricacies of business operations, Disha's perspective underscores the critical role operations play in achieving business success. This article explores her experiences, the essential education and skills required in this profession, the positives and challenges of being an operations manager, and a glimpse into her daily routine. What Is Operations Management? Operations management is a field focused on overseeing, designing, and controlling the processes that transform inputs into outputs in the production of goods and services. Disha emphasizes that effective operations management is key to achieving business growth. It encompasses careful planning and control, ensuring that resources are utilized efficiently and that teams are aligned with the company's objectives. An operations manager is responsible for creating strategies that not only meet client demands but also enhance the quality and efficiency of operations, ultimately guiding the company's growth trajectory. Education Industry Knowledge A fundamental aspect of succeeding in operations management is having a deep understanding of the specific industry in which one operates. Disha points out that knowledge of industry standards and client expectations is critical to delivering quality service. For instance, if one is involved in medical transcription, understanding the client's needs and the workflows they require is essential to effectively managing operations. This expertise enables operations managers to make informed decisions that propel their businesses toward success. Planning & forecasting Planning and forecasting skills are crucial for operations managers to ensure that the organization's objectives are met. Disha explains that an operations manager must anticipate future business needs, align resources accordingly, and prepare strategies to navigate potential challenges. Proper planning helps in creating a structured approach to achieving targets and allows for adjustments in response to changing circumstances in the marketplace. Organization management Effective organization management involves coordinating between various departments to achieve common goals. According to Disha, operations managers must work closely with human resources, finance, and production teams, ensuring that everyone is aligned and working towards the same objectives. Understanding each department's role is vital in facilitating communication and collaboration, ultimately leading to improved performance across the organization. Law Operations management is also bound by legal regulations that must be adhered to. Disha highlights the importance of understanding the legal framework governing business operations, including labor laws and compliance requirements. An operations manager must ensure that the organization follows these laws, which helps in fostering a healthy work environment and mitigating potential legal risks. Skills Resource Management Resource management is a core skill essential for operations managers. Disha notes that effectively allocating and utilizing resources ensures that client demands are met without excess idle capacity, which can incur costs. By balancing client requirements with available resources, operations managers can optimize performance and drive business growth. Training Continuous training is vital to maintaining high standards in operations. Disha emphasizes that organizations must regularly train their staff to improve service quality and adapt to an evolving marketplace. By investing in training, operations managers not only enhance their team's skill set but also foster loyalty and motivation among employees, contributing to overall business success. Problem-solving The ability to solve problems effectively is another crucial skill for operations managers. Disha explains that it is important to listen to team members' concerns and address them promptly to maintain team morale and productivity. Effective problem-solving leads to a more cohesive team and directly influences the organization's ability to achieve its goals. Communication Strong communication skills are vital in operations management. Disha stresses that clear and open communication with team members enhances collaboration and ensures that everyone is aligned with the organization’s goals. An operations manager must be able to convey complex ideas simply and effectively, facilitating better understanding and execution of strategic plans. Positives Potential for business growth The potential for significant business growth is one of the most prominent positives of operations management. Disha points out that effective management of operations can lead to improved efficiency and performance, which are crucial for scaling a business. Operations managers play a critical role in implementing processes that directly impact the organization's bottom line. Entrepreneurial opportunities Operations management also offers substantial entrepreneurial opportunities. Disha explains that as one develops expertise in managing operations, the skills acquired can pave the way for starting one's own business. Understanding the nuances of effective operations management can be the foundation for crafting a successful entrepreneurial venture. Guide team members The ability to guide and mentor team members is another rewarding aspect of operations management. Disha highlights that being an operations manager allows one to develop leadership skills while fostering a positive team environment. Encouraging team members and nurturing their growth not only enhances performance but also contributes to the overall success of the business. Strengthen leadership skills Operations management inherently strengthens one's leadership abilities. Disha shares that effective operations managers lead by example, combining strategic thinking with empathy for their team’s challenges. Building trust and understanding within the team is essential for motivating them to achieve their objectives, ultimately shaping a successful leader. Challenges Proper utilization of resources One of the primary challenges in operations management is ensuring the proper utilization of resources. Disha notes that striking a balance between having adequate resources to meet client needs and avoiding overutilization that can lead to idle capacities is crucial. Effective resource management requires constant monitoring and strategic decision-making to maintain operational efficiency. High responsibility Operations managers carry a high level of responsibility in their work. Disha explains that they must be vigilant about client satisfaction and team dynamics simultaneously. This dual obligation can be demanding, as operations managers must not only oversee processes but also inspire and motivate their teams to perform at their best while meeting business objectives. Automation The growing trend of automation poses significant challenges for operations managers across industries. Disha comments on how automation is transforming processes, particularly in sectors like medical transcription, where manual tasks are increasingly replaced by technology. This shift offers efficiency gains but requires operations managers to adapt and rethink their strategies to remain relevant in an evolving landscape. A Day Of Operations Management A typical day for Disha as an operations manager starts at 10 a.m. Upon arriving at the office, she immediately checks in with her production flow manager to assess workflow status and resource allocation. Quality control is her next priority, as she understands that maintaining high standards is essential for client retention and business growth. Throughout the day, she collaborates with her team to devise strategies aimed at enhancing efficiency and achieving their monthly targets. Disha rounds off her day by reflecting on progress and addressing any emerging issues before leaving the office by 6 p.m. to spend quality time with her family. The journey of operations management is both rewarding and challenging, encompassing a broad spectrum of responsibilities that significantly impact the success of a business. Disha Chhabria’s insights resonate the importance of this career path as one of constant learning, adaptation, and growth. As industries continue to evolve, operations managers will remain at the forefront, navigating challenges and steering their organizations toward a prosperous future.

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How to get into

Operations Management?

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Links for this Talk

Operations Director Disha Chhabria's LifePage:

[LifePage]
https://www.lifepage.in/page/dishachhabria

LifePage Career Talk on Operations Management

[Career]
https://www.lifepage.in/careers/operations-management

[Full Talk]
https://lifepage.app.link/20171108-0003

[Trailer]
https://www.youtube.com/watch?v=ZVNkjE3UwzU

(Operations Management, Disha Chhabria, Spectrawhiz Pvt Ltd, Business, Management, Medicine)

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