Customer Journey Designing

Gagan Khanna | Founder, Designer, Mentor | Designsteps Creative Academy LLP, Dehradun

What is Customer Journey Designing?

There are many nuances of a Career in Customer Journey Designing. Internet is brimming with pages on How to get into Customer Journey Designing, while one should first understand What is a Career in Customer Journey Designing. While anyone can have an opinion on what Customer Journey Designing entails; only a real professional can really explain it.

Founder, Designer, Mentor Gagan Khanna has worked in Customer Journey Designing for 0 years. Founder, Designer, Mentor Gagan Khanna outlines Customer Journey Designing as:

Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points.

How Founder, Designer, Mentor Gagan Khanna got into Customer Journey Designing?

Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey.

Founder, Designer, Mentor Gagan Khanna's Talk on Customer Journey Designing

Starts with what is:
1)	Customer Journey Designing

Next, it covers Education. It was a welcome change to see the Talk touch upon Education as theoretical knowledge needed to excel at Customer Journey Designing, and not merely as Qualifications needed to enter Customer Journey Designing. It details these topics within Education for Customer Journey Designing:
2)	Consumer Research
3)	Design Capabilities
4)	Marketing
5)	Customer Service

Then, the Talk focuses on the most important component that is Skills. Sills and success in Customer Journey Designing go hand in hand. One needs to get a hold of essential skills. Here is a list of Skills required for Customer Journey Designing:
6)	Problem Solving
7)	Original Thinking
8)	Resource Intelligence
9)	Imagination
10)	Visual Expression
11)	Agility

Positives of Customer Journey Designing are quite interesting. The Talk goes through this list of Positives of Customer Journey Designing:
12)	Ever New Fields
13)	Gratifying
14)	Being Unique
15)	Being Specialized
16)	Wide Opportunities
17)	Flexible Work Formats

After a discussion on Positives, Challenges complete the caricature of Customer Journey Designing:
18)	Sharing Your Vision
19)	Structured Environment
20)	Attachment to your Creation

In the final section of the Talk, Gagan Khanna talks about How a day goes in a Career in:
21)	Customer Journey Designing

Install the LifePage App to:

(for Free) Watch Founder, Designer, Mentor Gagan Khanna’s full Customer Journey Designing Career Talk

(for ? 100 or ? $ 1.4) Do a Self Assessment on Customer Journey Designing to calculate your Dream Index, which is defined as:

According to Gagan Khanna your chances of success in Customer Journey Designing is __%

Access your personalized Dream Index Report which will have all your Dream Indices sorted in descending order.

How to get into

Customer Journey Designing?

If you are want to get into Customer Journey Designing, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Customer Journey Designing is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Customer Journey Designing, what education and skills you need to succeed in Customer Journey Designing, and what positives and challenges you will face in Customer Journey Designing.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Customer Journey Designing.

LifePage Career Plan

14 hour personalized guidance program

Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

Next: your Advisor helps you figure out how you will get into your chosen Career and how will you develop the skills needed for success in your Chosen Career.

LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Founder, Designer, Mentor Gagan Khanna's LifePage:

[LifePage]
https://www.lifepage.in/page/gagankhanna

LifePage Career Talk on Customer Journey Designing

[Career]
https://www.lifepage.in/careers/customer-journey-designing

[Full Talk]
https://lifepage.app.link/20180322-0004

[Trailer]
https://www.youtube.com/watch?v=R8eUttJECwk

(Customer Journey Designing, Gagan Khanna, Designsteps Creative Academy, Designer, Mentor, Customer Service, Customer Experience, Customer Journey Mapping, Mentor, Academy, )

Similar Talks

Audio Branding

Vineet KKN Panchhi
Founder & Creative Director | Jingles India

[ 10 years & 2 months Experience ]

Audio Branding is the larger part of branding portfolio like companies have logos, audio signature for instance jingles, caller tunes etc. These are all part of Audio Branding. Audio Branding (in addition) involves using music, voices, a great copy or script, and bringing all this together to create an ad, mnemonic or telephone tune.

"I started as a Chef and then went into advertising, operations and marketing but finally, I choose to go into music and currently, I am running Audio Branding Company with the name Jingles India."

Advertising

Ramesh Sapru
Creative Strategist | Various Creative Assignments

[ 35 years & 3 months Experience ]

Advertising is how you communicate value of a product to the end user.

"After completing B A from DAV, PGDBA from Board of Technical Education, Delhi and Ad Man Diploma from Mumbai, I started Advertising in 1983 in Mumbai as a copywriter."

Branding

Abhik Choudhury
CEO | North Star Consultancy

[ 9 years & 8 months Experience ]

Branding is creating a unique name and image for a product in the consumers mind, mainly through advertising campaigns with a consistent theme.

"After doing my Advertising and Public Relation from IIMC, I started as a copywriter in mainline advertising, handled corporate strategy for MNC's and headed a digital marketing company. I am working as CEO of North Star Consultancy."

Brand Management

Gunjan Singh
Head of Marketing | Gourmet Investments Private Limited

[ 15 years & 6 months Experience ]

Brand managers are concerned with creating a lasting impression among consumers and improving product sales and market share. A brand manager monitors market trends and oversees advertising and marketing activities to ensure the right message is delivered for their product or service.

"After completing my Bachelors in Commercial Arts from Apeejay Institute of Design, I started my career with The India Today Lifestyle division where I worked for 8 years followed by India Se and DML Live in Singapore. I am Head of Marketing at Gourmet Investments Private Limited."

Brand Management

Pralabh Kashyap
Assistant Manager | Sharekhan Limited

[ 4 years & 7 months Experience ]

Brand Management is the process of maintaining, improving, and upholding a brand so that the name is associated with positive results

"After completing my education, I started my career with India News & News X as a Management Trainee in Media Sales department. After that in 2013, I joined DDB Mudra Group. Since 2017, I am working with ShareKhan Limited as an Assistant Manager."

Advertisement Sales

Astha Jhaldiyal
Assistant Manager - Sales | Zee Entertainment Ltd

[ 5 years & 1 month Experience ]

An advertising sales agent, sometimes referred to as an advertising executive, is someone who sells advertising space to businesses and individuals. They work in a range of industries, including advertising agencies, radio, television and internet publishing.

"After completing my Schooling from Amity, Noida, I did my Graduation from Gargi College. I then did MBA in Marketing and Sales from Amity University. I was working as an Assistant Manager Sales in Zee Entertainment Ltd."

Brand Management

Nikita Sobolev
Brand Manager | Zenden

[ 5 years Experience ]

Brand management is the analysis and planning on how that brand is perceived in the market. Developing a good relationship with the target market is essential for brand management. A brand manager would oversee all aspects of the consumer's brand association as well as relationships with members of the supply chain.

"I studied International Relations in Moscow University of Humanity. I worked at Volvo Cars, Russia as a Project Manager and got promoted to Project Leader. I then joined Yamaha Motor Corporation where I worked in Sales Department for more than 4 years. I worked as a category manager, commercial manager and brand manager at Adidas Russia. I am brand manager at Zenden, Russia."