CRM Implementation

Khushboo Garg | Business Analyst | Tech Mahindra, Noida

What is CRM Implementation?

You may be curious about a Career in CRM Implementation. Unfortunately, it is very difficult to find information about What CRM Implementation actually is. Most pages on the internet just talk about How to get into CRM Implementation. The most authoritative source of information on CRM Implementation is someone with real experience in it.

Business Analyst Khushboo Garg has worked in CRM Implementation for 3 years & 5 months. Business Analyst Khushboo Garg outlines CRM Implementation as:

In this era of competition, it is very difficult for a company to manage all the data available and collected every day. This can result in a poor relationship with the customer, which s why CRM implementation is necessary. CRM manages all the data of the company with its automated features, which helps to analyse the performance of the company and build a better relationship with the customer.

How Business Analyst Khushboo Garg got into CRM Implementation?

I started my career as a business analyst in 2010 with Tech Mahindra Pvt. Ltd. and stayed with them till 2015. In my almost five years of experience I have played different roles, such as, data migration, data analyst, project manager, sales consultant and service consultant in the various CRM implementation projects.

Business Analyst Khushboo Garg's Talk on CRM Implementation

The Journey of CRM Implementation What Is CRM Implementation CRM Implementation CRM Implementation is the process of planning, configuring, deploying, and optimizing Customer Relationship Management software within an organization to improve customer interactions, streamline business processes, and enhance data-driven decision-making. It involves technical setup, user training, data migration, and ongoing support to ensure successful adoption and value realization. CRM Implementation plays a crucial role in modern businesses by enabling organizations to manage customer relationships more effectively. For professionals in this field, it offers the opportunity to bridge technology and business needs, ensuring that CRM systems align with organizational goals. One major benefit is improved customer satisfaction, as businesses can respond more efficiently to client needs. Another significant advantage is increased productivity, since automated workflows and centralized data reduce manual tasks and errors. Lastly, CRM Implementation provides valuable insights through analytics and reporting, empowering organizations to make informed strategic decisions and drive growth. A CRM Implementation specialist might work with a mid-sized retail company seeking to unify its sales, marketing, and customer service operations. The professional would assess the company’s requirements, configure the CRM platform to support lead tracking and customer support, and oversee the migration of existing customer data. They would also train staff on using the new system and set up automated processes for follow-ups and reporting. As a result, the company experiences faster response times to customer inquiries, better tracking of sales opportunities, and improved collaboration between departments, ultimately leading to higher customer retention and increased sales performance. Education Programming Programming is the process of designing, writing, testing, and maintaining code that instructs computers to perform specific tasks. In the context of CRM Implementation, programming enables professionals to customize, automate, and integrate CRM systems, making it a crucial academic and professional skill for delivering tailored business solutions. Understanding programming is essential for anyone involved in CRM Implementation because it empowers professionals to go beyond out-of-the-box functionalities. By mastering programming, individuals can customize workflows, automate repetitive tasks, and integrate third-party applications, ensuring the CRM system aligns with unique business needs. This foundational knowledge not only enhances problem-solving abilities but also increases adaptability to evolving technologies and client requirements. Over the course of a career, proficiency in programming opens doors to advanced roles, such as CRM developer or technical consultant, and provides a competitive edge in the job market. Ultimately, programming skills enable professionals to deliver more effective, efficient, and innovative CRM solutions that drive organizational success. Consider a CRM Implementation specialist tasked with integrating a company’s CRM system with its existing e-commerce platform. Using their programming knowledge, the specialist writes custom scripts to automate the transfer of customer data between the two systems, ensuring real-time updates and eliminating manual data entry. This not only streamlines business processes but also reduces the risk of errors and improves data accuracy. Additionally, the specialist leverages programming to create automated workflows that trigger personalized marketing emails based on customer behavior captured in the CRM. By applying their theoretical understanding of programming, the professional delivers a seamless, efficient, and highly customized CRM solution that directly supports the company’s business objectives. CRM Sloutions CRM Sloutions refers to the comprehensive set of tools, strategies, and technologies that organizations use to manage and analyze customer interactions and data throughout the customer lifecycle. It is a cornerstone in both academic study and professional practice for CRM Implementation, ensuring seamless integration and optimization of customer relationship processes. Understanding CRM Sloutions is essential for anyone pursuing a career in CRM Implementation because it provides the foundational knowledge required to select, configure, and optimize customer relationship management systems. Mastery of this subject enables professionals to align technology with business objectives, streamline workflows, and enhance customer satisfaction. As organizations increasingly rely on data-driven decision-making, expertise in CRM Sloutions empowers professionals to interpret customer data, automate marketing and sales processes, and foster long-term client loyalty. Over time, this knowledge not only improves operational efficiency but also positions individuals as valuable assets capable of driving digital transformation and supporting organizational growth in a competitive marketplace. Consider a CRM Implementation specialist tasked with deploying a new CRM platform for a mid-sized retail company. Drawing on their understanding of CRM Sloutions, the specialist assesses the company’s existing customer data, identifies integration points with sales and marketing systems, and configures the platform to automate routine tasks such as lead tracking and follow-up communications. By leveraging their theoretical knowledge, the specialist ensures that the solution supports personalized customer experiences and provides actionable insights for management. This practical application not only streamlines the company’s operations but also enhances customer engagement, demonstrating the tangible value of mastering CRM Sloutions in real-world business environments. DBMS A Database Management System (DBMS) is software that enables users to define, create, maintain, and control access to databases. It ensures data is organized, stored, and retrieved efficiently and securely. In CRM Implementation, understanding DBMS is essential for managing customer data and supporting seamless business processes. A solid grasp of DBMS is crucial for anyone involved in CRM Implementation because customer relationship management systems rely heavily on structured data storage and retrieval. Professionals must understand how data is modeled, queried, and maintained to ensure the CRM system operates efficiently and securely. Mastery of DBMS concepts allows for better customization, integration, and troubleshooting of CRM platforms, which often interface with multiple data sources. Over the long term, this knowledge empowers professionals to optimize data workflows, ensure compliance with data privacy regulations, and adapt to evolving business requirements. As organizations increasingly depend on data-driven decision-making, expertise in DBMS becomes a valuable asset, opening doors to advanced roles and leadership opportunities within the CRM and broader IT landscape. Imagine a CRM Implementation specialist tasked with integrating a new marketing automation tool with the company’s existing CRM platform. Their understanding of DBMS enables them to map customer data fields accurately between systems, ensuring data consistency and integrity. When a data synchronization issue arises, the specialist uses their DBMS knowledge to analyze database logs, identify the root cause, and implement corrective measures without disrupting business operations. Additionally, they optimize database queries to improve the performance of customer segmentation reports, directly enhancing the marketing team’s efficiency. This practical application of DBMS theory ensures that the CRM system remains reliable, scalable, and responsive to the organization’s evolving needs. Skills Strong Analytical Ability Strong Analytical Ability is the capacity to systematically collect, interpret, and evaluate complex information to identify patterns, solve problems, and make informed decisions. In CRM Implementation, this skill enables professionals to understand intricate business processes, assess data-driven needs, and design solutions that align with organizational goals and customer expectations. Possessing strong analytical ability directly enhances a CRM Implementation professional’s performance by enabling them to dissect complex requirements, anticipate challenges, and devise effective strategies. Clients and employers highly value this skill because it ensures that CRM solutions are tailored to real business needs, reducing costly errors and maximizing return on investment. To cultivate strong analytical ability, professionals should engage in continuous learning, seek feedback on their problem-solving approaches, and practice breaking down large projects into manageable components. Over time, exposure to diverse CRM projects and regular analysis of outcomes further sharpens this skill, making it an indispensable asset in delivering successful implementations. Imagine a CRM Implementation specialist tasked with integrating a new system for a rapidly growing retail company. During the initial assessment, the specialist notices discrepancies between reported sales figures and customer engagement data. Drawing on strong analytical ability, they systematically investigate the data sources, uncovering a misalignment in how sales channels are tracked. By identifying the root cause, the specialist recommends adjustments to the data integration process, ensuring accurate reporting and more effective customer segmentation. This analytical approach not only resolves the immediate issue but also builds trust with the client, demonstrating the value of a methodical and insightful problem-solving mindset in achieving CRM project success. Listening Listening is the active process of receiving, interpreting, and understanding spoken or unspoken messages from others, requiring full attention and empathy. In CRM Implementation, listening enables professionals to accurately capture client needs, anticipate challenges, and foster trust, making it a foundational skill for delivering tailored and effective solutions. Listening directly enhances performance in CRM Implementation by ensuring that professionals fully grasp client requirements, organizational pain points, and user expectations. Clients and employers value this skill because it leads to solutions that genuinely address business needs, reduces costly misunderstandings, and builds strong, collaborative relationships. To cultivate listening, one must practice patience, maintain eye contact, ask clarifying questions, and reflect on feedback. Over time, consistently applying these habits helps professionals become more attuned to subtle cues and underlying concerns, allowing them to respond thoughtfully and proactively. This ongoing development not only improves project outcomes but also positions the professional as a trusted advisor, which is crucial for long-term success in CRM roles. Imagine a CRM Implementation specialist meeting with a client whose sales team is struggling with low adoption of a new system. By attentively listening to both managers and end-users, the specialist uncovers that the issue is not with the software itself, but with a lack of training and unclear communication about new processes. Rather than immediately proposing technical changes, the professional acknowledges these concerns and collaborates with the client to design targeted training sessions and clear documentation. This approach, rooted in effective listening, resolves the adoption issue, increases user satisfaction, and demonstrates the specialist’s commitment to truly understanding and addressing the client’s unique challenges. Communication Skills Communication skills refer to the ability to clearly convey information, ideas, and emotions through speaking, writing, and listening, ensuring mutual understanding and effective collaboration. In CRM Implementation, these skills enable professionals to bridge gaps between technical teams, stakeholders, and end-users, ensuring project requirements and expectations are accurately understood and met. Strong communication skills directly enhance performance in CRM Implementation by facilitating clear requirements gathering, effective stakeholder management, and smooth change adoption. Clients and employers highly value professionals who can translate complex technical concepts into accessible language, reducing misunderstandings and project risks. Over time, one can cultivate these skills by actively seeking feedback, practicing active listening, and engaging in regular, transparent dialogue with diverse audiences. Participating in workshops, observing skilled communicators, and reflecting on past interactions also contribute to continuous improvement. As CRM projects often involve cross-functional teams and shifting priorities, the ability to adapt communication styles and maintain open channels ensures alignment, fosters trust, and drives successful outcomes. Imagine a CRM Implementation specialist leading a project for a retail client. During the requirements phase, the client expresses frustration about previous software not meeting their needs. The specialist listens attentively, asks clarifying questions, and summarizes the client’s concerns to confirm understanding. By clearly communicating technical possibilities and limitations in plain language, the specialist sets realistic expectations and proposes tailored solutions. When a critical integration issue arises, the specialist acts as a liaison between the client and the technical team, ensuring both sides understand the problem and potential resolutions. This effective communication prevents escalation, maintains client confidence, and ultimately leads to a successful project delivery. Positives Learn New Business processes "Learn New Business processes" refers to the continuous discovery and understanding of how different organizations operate, manage workflows, and achieve their goals. In CRM Implementation, this means gaining insight into diverse industries, adapting to unique operational models, and mastering the intricacies of client-specific procedures, which enriches professional expertise and adaptability. Embracing the opportunity to learn new business processes is a cornerstone of a rewarding career in CRM Implementation. This aspect matters because it keeps the work dynamic and intellectually stimulating, ensuring that no two projects are ever the same. Professionals are constantly exposed to fresh challenges, which fosters personal and professional growth. The ability to understand and adapt to various business models not only enhances problem-solving skills but also builds a versatile knowledge base that is highly valued in the industry. This ongoing learning journey leads to greater job satisfaction, as individuals see tangible results from their efforts and feel empowered by their expanding expertise. Each day brings new insights, making the role both engaging and fulfilling. Imagine a CRM Implementation specialist working with a healthcare provider after previously collaborating with a retail company. The specialist must quickly learn the healthcare organization’s patient management processes, regulatory requirements, and data privacy concerns, which are vastly different from retail operations. By immersing themselves in the new business environment, the specialist not only delivers a tailored CRM solution but also gains a deep understanding of healthcare workflows. This experience is both challenging and rewarding, as it broadens the specialist’s perspective and skill set. The satisfaction comes from knowing they have made a meaningful impact on the client’s operations while growing their own expertise in a completely new sector. Interaction at Global Level Interaction at Global Level refers to the ongoing communication, collaboration, and relationship-building with clients, colleagues, and stakeholders from diverse countries and cultures. This dynamic exchange of ideas and practices enriches the CRM implementation process, fostering innovation, broadening perspectives, and enhancing the ability to deliver solutions that meet varied global business needs. The opportunity to interact at a global level is a defining advantage in CRM implementation careers. Engaging with professionals from different backgrounds not only cultivates cultural intelligence but also sharpens problem-solving skills as teams navigate unique business challenges across regions. This exposure accelerates personal and professional growth, making each project a learning experience. Daily, CRM professionals find themselves adapting to new communication styles, understanding international market trends, and building a network that spans continents. This global engagement leads to a sense of accomplishment and belonging in a worldwide community, fueling motivation and job satisfaction. The knowledge gained from diverse interactions often translates into innovative solutions, giving professionals a competitive edge and opening doors to exciting career opportunities. Imagine a CRM implementation specialist working with a multinational retail company rolling out a new customer management system across Europe, Asia, and the Americas. Each region has distinct customer behaviors, regulatory requirements, and business practices. The specialist collaborates with local teams, learning to appreciate cultural nuances and adapting the CRM solution to fit each market’s needs. Through daily video conferences, shared documentation, and cross-border workshops, the specialist not only ensures a successful global rollout but also builds lasting professional relationships. This experience is deeply rewarding, as it demonstrates the power of global teamwork and highlights the specialist’s role in bridging cultures to achieve a common goal. Challenges External Dependence External Dependence in CRM Implementation refers to the reliance on third-party vendors, consultants, or external IT teams for critical components, integrations, or support. This dependence is demanding because it introduces variables outside the organization’s direct control, often affecting timelines, quality, and the ability to respond quickly to evolving business needs. The challenge of external dependence can disrupt daily operations by causing delays in project milestones, complicating troubleshooting, and limiting flexibility in adapting the CRM system to changing requirements. Professionals must demonstrate resilience as they navigate communication barriers, shifting priorities, and potential misalignments between internal goals and external deliverables. Successful CRM professionals manage this constraint by establishing clear expectations, maintaining proactive communication, and building strong relationships with external partners. They also develop contingency plans and foster internal expertise to reduce reliance where possible. By anticipating bottlenecks and advocating for transparency, they ensure that external dependencies do not derail project success, but instead become manageable aspects of a collaborative implementation process. Consider a CRM implementation manager tasked with integrating a new marketing automation tool that relies on an external vendor for API access and technical support. Early in the project, the manager identifies potential delays due to the vendor’s limited availability and sets up regular check-ins to monitor progress. When an unexpected technical issue arises, the manager leverages the established relationship to escalate the problem and negotiates a temporary workaround to keep the project on track. Simultaneously, the manager documents the process and shares knowledge with the internal IT team, gradually reducing reliance on the vendor for future issues. Through proactive engagement and knowledge transfer, the manager transforms external dependence from a risk into a controlled and collaborative partnership. A Day Of CRM Implementation The hum of notifications and the steady rhythm of digital collaboration set the tone for a CRM Implementation professional’s day—a blend of technical precision, strategic thinking, and constant communication. Each workday unfolds in a dynamic environment where no two hours are quite the same. From early-morning planning to late-afternoon troubleshooting, the pace is brisk and the stakes are high. Whether orchestrating a seamless data migration or guiding a client through a complex integration, the role demands adaptability, empathy, and a keen eye for detail. In this world, success is measured not just by technical milestones, but by the relationships built and the transformations enabled for clients and teams alike. As the day begins, the first order of business is a thorough review of the project dashboard and overnight updates. This quiet window is dedicated to scanning for urgent client messages, reviewing progress logs, and ensuring that all systems are running smoothly after any scheduled maintenance or overnight data syncs. It’s a time for setting priorities, flagging potential issues, and mapping out the day’s objectives, all while sipping that first cup of coffee and mentally preparing for the collaborative sprints ahead. Mid-morning brings the heart of the day: interactive workshops and solution design sessions with clients and internal stakeholders. This is when the CRM Implementation professional steps into the role of translator and architect, bridging the gap between business needs and technical possibilities. Whether leading a requirements-gathering session, demonstrating prototype workflows, or troubleshooting integration challenges in real time, these hours are marked by rapid problem-solving, active listening, and the creative energy that comes from building something new and impactful. The afternoon shifts into a collaborative rhythm as teams regroup to align on progress and tackle hands-on configuration tasks. This phase often involves cross-functional meetings with developers, data analysts, and project managers to resolve blockers, review sprint deliverables, and ensure everyone is moving in lockstep. With clear action items in hand, the CRM Implementation professional dives into system configuration, data mapping, or user acceptance testing, translating morning insights into tangible progress within the CRM platform. As the day winds down, attention turns to documenting key decisions, updating project trackers, and responding to any outstanding client queries. This is also the moment for a quick debrief with the team, sharing lessons learned and celebrating small wins. Looking ahead, the CRM Implementation professional reviews the next day’s agenda, preps materials for upcoming meetings, and ensures that all stakeholders are informed and aligned. The day closes with a sense of accomplishment and anticipation, knowing that tomorrow will bring new challenges and opportunities to drive transformation.

Install the LifePage App to:

(for Free) Watch Business Analyst Khushboo Garg’s full CRM Implementation Career Talk

₹ Do a Self Assessment on CRM Implementation to calculate your Dream Index, which is defined as:

According to Khushboo Garg your chances of success in CRM Implementation is __%

Access your personalized Dream Index Report which will have all your Dream Indices sorted in descending order.

How to get into

CRM Implementation?

If you are want to get into CRM Implementation, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in CRM Implementation is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into CRM Implementation, what education and skills you need to succeed in CRM Implementation, and what positives and challenges you will face in CRM Implementation.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in CRM Implementation.

LifePage Career Plan

14 hour personalized guidance program

Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

Next: your Advisor helps you figure out how you will get into your chosen Career and how will you develop the skills needed for success in your Chosen Career.

LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Business Analyst Khushboo Garg's LifePage:

[LifePage]
https://www.lifepage.in/page/khushboogarg

LifePage Career Talk on CRM Implementation

[Career]
https://www.lifepage.in/careers/crm-implementation

[Full Talk]
https://lifepage.app.link/20160907-0002

[Trailer]
https://www.youtube.com/watch?v=Wb9ya9esVAc

(CRM Implementation, Khushboo Garg, Tech Mahindra, Noida, Computer Application, Customer Relation Management, Maintenance, Development, Demonstration, Implementation )

Similar Talks

Technology Consulting

Kanav Khurana
Senior Consultant | Big 4 Consulting Firm

[ 6 years Experience ]

Technology Consulting as a field of activity focuses on advising organizations on how best to use Information Technology (IT) in achieving their business objectives. In addition to providing advice, IT consultancies often estimate, manage, implement, deploy, and administer IT systems on behalf of their client organizations - a practice known as "outsourcing".

"After a Bachelors degree in Engineering, I started working in Technology Consulting with a startup in Delhi for Salesforce.com. Currently, I am working with one of the Big 4 companies in Technology Consulting as a Senior Consultant."

IT Broadcasting

Kaushlendra Singh
IT Broadcast Head | HNN 24x7, Dehradun

[ 6 years & 10 months Experience ]

Broadcasting is the distribution of audio or video content or other messages to a dispersed audience via any electronic mass communications medium, but typically one using the electromagnetic spectrum, in a one-to-many model.

"After completing my B Tech in Information Technology from UPTU, I started my career with a media house. I have been working with HNN 24*7 as IT Broadcast Head since 2012."

Network Administration

Vikas Kundaliya
IT Manager | HNN 24*7

[ 13 years & 8 months Experience ]

Entertainmnet Anchoring is all about informing the public on, what is happing in the entertainment industry.Entertainment anchors, also referred to as news analysts, inform the public about news and events happening Local, National and International Entertainment Industry.

"After completing my graduation and post graduation in IT, I started working as a lab instructor at Jetking Info. Then I did some networking courses and joined HNN 24*7 as an IT Manager in 2016."

Agile Product Management

Marcus Evans
Agile Product Manager | BBC

[ 16 years & 11 months Experience ]

It is the part of the Agile Project Management methodology. Product managers are detached from the development teams, separated by process, department, and facility boundaries. They work to create products and work on the existing product. Their feature development and prioritization of the product for its future.

"After my degree in Philosophy, I started Agile Product Management in 2002. I have worked with various companies such as BBC in UK, Lonely Planet in Australia etc. I have worked on a variety of projects for Mobile devices, Websites etc. Some were traditional and some were quite experimental."

IT Consulting

Eric Germain
IT Consultant | Various Assignments

[ 25 years & 2 months Experience ]

Information technology consulting as a field of activity focuses on advising organizations on how best to use information technology in achieving their business objectives.

"I did my graduation in Business Management from Mason University thereafter started working with Miller's Supplies in various profiles."

IT Consulting

Lakshay Narang
IT Consultant | AWC Softwares

[ 4 years & 11 months Experience ]

IT Consultancy is all about knowing multiple technologies, software products and Industry domain knowledge.

"After completing my BTech from GGSIPU, I started working with IT start-up as a software trainee and currently working as a Business Analyst."

Network Administration

Khushboo Garg
Network Administrator | Tech Mahindra, Noida

[ 0 years & 5 months Experience ]

A network administrator maintains computer infrastructures with emphasis on networking. Responsibilities may vary between organizations, but on-site servers, software-network interactions as well as network integrity/resilience are the key areas of focus.

"I started my career as a Network Administrator with HCL Technologies, Noida. Later on moved as a Business Analyst with Tech Mahindra Pvt. Ltd. (Dec 2010 to May 2015) There I was Responsible to interact with the clients and to work upon the issue raised by them via tickets related to the network. "

Network Services

Vishal Rajan
Network Administrator | Wipro Infotech

[ 4 years & 4 months Experience ]

A network service is an application running at the network application layer and above, that provides data storage, manipulation, presentation, communication or other capability which is often implemented using a client-server or peer-to-peer architecture based on application layer network protocols.

"I have done B Tech in Computer Science from Royal Institute of Management & Technology. I am a Network Administrator with Wipro Infotech working for International Airport, New Delhi."

Program Management

Rahul Bajaj
Assistant Director | E Y

[ 11 years & 7 months Experience ]

Program management is the process of managing several related projects, often with the intention of improving an organization's performance.

"After completing my BTech from Kurukshetra University, I did my post graduation from ICFAI. I have 10 years of experience in this field and working with EY as an Assistant Director Program Management."

IT Product Management

Ankur Awasthi
IT Product Manager | Shaadiwish

[ 3 years & 8 months Experience ]

Product management is an organizational lifecycle function within a company dealing with the planning, forecasting, and production, or marketing of a product or products at all stages of the product lifecycle.

"After finishing my graduation and post graduation from IP University, I started his career as a UI/UX Designer and Web Developer since then. Work with Shaadiwish.com as IT Product Manager."

Data Migration

Khushboo Garg
Data Migration Specialist | Tech Mahindra, Noida

[ 2 years Experience ]

In this growing era of technology, there are continuous upgrades and changes in the technology. With the changes in the technology there is always a requirement of data migration. Data migration is either from an old legacy system to a new implemented system or from a source to another destination.

"I started my career as a business analyst in 2010 with Tech Mahindra Pvt. Ltd. and stayed with them till 2015. In my almost five years of experience I have played different roles, such as, data migration, data analyst, project manager, sales consultant and service consultant in the various CRM implementation projects."

Content Management System

Parmendar Chand
WordPress Developer | ISPL Academy

[ 3 years & 10 months Experience ]

There are various Content Management Systems such as Wordpress, Joomla, OpenCart & Drupal. WordPress is a free, (extremely) user friendly and a dynamic open-source Content Management System through which one can develop and design a website.

"I studied various programming languages such as C, C++, etc in school. I also took a web & graphic designing course. Thereafter, once I graduated from Garhwal University, I once again brushed up on my knowledge of the subject and took more such courses and learnt how to use WordPress & Joomla. It is also where and when I learnt about Content Management and since then I am working as a Word Press Developer with ISPL Academy."

Program Management

Beth Bauer
Program Manager | Fulcrum Technologies

[ 16 years Experience ]

Program management or is the process of managing several related projects, time and again with the intention of improving an organization's performance.

"After completing BBA from City University, I started working as a Program Manager and I have been doing Program Management for the last 10 years."

Broadcast Content Management

Sumit Bahuguna
IT Manager | Zee Entertainment Enterprises Ltd

[ 11 years & 1 month Experience ]

Broadcasting is the simultaneous transmission of the same message to multiple recipients. In networking, broadcasting occurs when a transmitted data packet is received by all network devices. In non-networking or electronic broadcasting, the term broadcasting denotes the transfer of audio and video data between nodes and devices. Broadcast Content management (BCM) is a set of processes and technologies that supports the collection, managing, and publishing of information in any form or medium when stored and accessed via computers & servers.

"After doing my schooling from St. Gabriels Academy Roorkee, I did my B tech in Electronics & Instrumentation from Shobhit Institute of Engineering & Technology, Saharanpur, UP. Thereafter, I got an opportunity to work with NDTV India as Broadcast Engineer and worked with NDTV for 9 years. Later in 2014, I joined Zee Entertainment Enterprises Ltd as IT Manager."

Technical Content Management

Seema Khadsare
Editor in Chief | Council of Info Security

[ 3 years & 11 months Experience ]

Technical Content management (TCM) is a set of processes and technologies that supports the collection, managing, and publishing of information in any form or medium. When stored and accessed via computers, this information may be more specifically referred to as digital content, or simply as content.

"After completing my education, I started working as Computer teacher in schools. In 2015, I started working as Editor in chief for the 1st Digital Forensic Journal under Council of Information Security."

Operations Management

Abhishek Rautela
Sr Manager | Landis+Gyr Ltd

[ 13 years & 8 months Experience ]

Operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. As such, it is delivery-focused, ensuring that an organization successfully turns inputs to outputs in an efficient manner. The inputs themselves could represent anything from materials, equipment and technology to human resources such as staff or workers.

"After completing my graduation, I worked as a software engineer for 1.5 years. From there I got an opportunity to work in quality management. I completed various certifications such as six sigma black belt, project management, OHSAS etc. I am currently working as Senior Manager, Process Excellence for Landis+Gyr Ltd."

Technical Operations Mgmt

Nitin Chandola
Co-founder | Sunfox Technologies Pvt Ltd

[ 2 years & 7 months Experience ]

Technical operations management is the technical department of an organization. In this individuals are responsible for planning, coordinating, and executing organizational technical processes from start to finish.

"After completing my education, I started working with GEU Motorsports as a Vehicle Dynamic Engineer for one year. In 2017, I Co-founded the Sunfox Technologies Pvt Ltd and I handle Technical Operations."

Technology Consulting

Karan Varshney
Solution Architect | Accenture Consulting

[ 9 years Experience ]

Technology consulting help in creating a new vision for your business to take a giant stride in the digital space. Enterprises look forward to uncover the best business technology solutions that can address their current challenges and remodel their organization with a futuristic vision.

"After completing BTech in CSE, I did MBA in Finance Strategy from MDI. After that I started working with Wipro Technologies."