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Order Management

Operations Analyst Deepak S talks about Order Management course, what is Order Management and other details about a Career in Order Management.

















Order Management

Deepak S | Operations Analyst | EMC2






What is Order Management?


You may be curious about a Career in Order Management. Understanding Why one wants to choose a Career in Order Management is phenomenally more important than figuring out How to get into Order Management. The internet is a great source of information on Order Management, but it is second best to learning about the same from a real professional.

Operations Analyst Deepak S is an experienced professional with 2 years & 1 month in Order Management. Operations Analyst Deepak S outlines Order Management as:

Order management is the administration of business processes related to orders for goods or services. An order management system (OMS) automates and streamlines order processing for businesses.





How Operations Analyst Deepak S got into Order Management?


I am a graduate in commerce from SBRR Mahajan College, Mysuru. After completing my MBA in Human Resources, I began working as an Operations Analyst at EMC2 before moving on to IBM as Subject Matter Expert (SME).





Operations Analyst Deepak S's Talk on Order Management


Session Image
Navigating the Dynamic Field of Order Management


In today’s fast-paced business environment, effective order management plays a pivotal role in ensuring that customer needs are met efficiently and promptly. It bridges the gap between understanding customer requirements and the backend processes that make those orders fulfillable. As shared by Deepak Bhandari, an experienced professional in this field, order management not only involves the systematic handling of orders but also demands a blend of vital skills and knowledge. In this article, we will explore what order management entails, the essential education and skills required, the positives and challenges associated with the role, and what a typical day looks like for an order management analyst.

What Is Order Management?


Order management is defined as the process of managing customer orders from initiation to fulfillment. It is crucial because it ensures that orders are placed correctly, configurations are tailored to customer specifications, and that items are procured efficiently. For instance, Deepak explains that once a customer places an order, it passes through several stages—starting from configuration to being processed by the procurement team, illustrating a chain that is vital for maintaining customer satisfaction and operational efficacy.

Education


Business Management

### Business Management Image

A solid foundation in business management is essential in order management. This discipline helps professionals understand how businesses operate and the intricacies involved in order fulfillment processes. Deepak emphasizes that knowledge of business operations enables order managers to tailor their approaches based on business objectives and customer satisfaction, ultimately leading to effective order processing and enhanced customer relationships.

Software Knowledge

Familiarity with software tools such as SAP, Acquil, or Atlas is vital in this field. These platforms are designed to facilitate order entry, tracking, and reporting. Deepak highlights that mastering these systems is crucial because they streamline the order management process, reduce errors, and save time. For instance, using SAP can help generate purchase orders that are integral to the procurement process, ensuring everything is in alignment with customer expectations.

Cloud Technology

### Cloud Technology Image

In today's order management landscape, understanding cloud technology is becoming increasingly important. With many organizations moving their operations to the cloud, having insights into how cloud storage and systems work can greatly enhance one’s ability to manage orders effectively. Deepak mentions EMC Square, which utilizes cloud-based storage solutions, as an example of how this technology plays a pivotal role in fulfillment and order management processes.

Skills


Client Management

### Client Management Image

Client management is a critical skill for anyone involved in order management. It requires a keen understanding of customer needs and the ability to adapt orders accordingly. In Deepak's experience with a client named Mr. Bishi, managing and adjusting data—from one terabyte to four terabytes—was essential in fulfilling the client’s changing requirements. Such adaptability is key to maintaining strong client relationships and ensuring customer satisfaction.

Time Management

### Time Management Image

Time management is another indispensable skill in order management. Efficiently organizing time allows order managers to respond quickly to customer requests and requirements, preventing missed opportunities. Deepak underscores the importance of this skill by illustrating how a lack of timely actions could potentially lead to lost business, highlighting the urgency and weight of managing multiple client requests simultaneously.

Work Efficiency

### Work Efficiency Image

Work efficiency is crucial in maintaining effectiveness in order management. Deepak points out that understanding task priorities and managing workflow lead to enhanced performance and successful order fulfillment. A well-organized approach ensures that nothing falls through the cracks, especially given the fast-paced nature of client interactions and the technical demands of the role.

Positives


Career Progression

### Career Progression Image

A career in order management offers substantial opportunities for advancement, potentially leading to roles in supply chain management. Deepak notes that excelling in order management can serve as a stepping stone to higher-level managerial positions, providing a clear path for career development within the industry.

Exposure to Technology

### Exposure to Technology Image

Working in order management gives professionals significant exposure to various technologies and applications, which is invaluable. Deepak, coming from a non-technical background, found this exposure essential for personal and professional growth, enabling him to become more adept in an increasingly tech-driven business environment.

Challenges


Constant Upgradation

### Constant Upgradation Image

One of the prominent challenges in order management is the need for constant learning and adaptation to new technologies. As the tools and platforms evolve rapidly, Deepak expresses that staying updated can be particularly daunting for individuals from non-technical backgrounds. This continuous need for upskilling can be a significant hurdle but is essential for maintaining relevance in the field.

Competition

### Competition Image

With the competitive landscape not just limited to technical skills but encompassing management as a whole, order management professionals need to be aware of their market position. Deepak mentions the necessity for order managers to analyze their competitors to ensure they do not fall behind, emphasizing the strategic aspect of the role.

Miscommunication

### Miscommunication Image

Effective communication can be a double-edged sword in global commerce, and Deepak stresses the importance of clear dialogue with international clients. Misunderstandings can lead to missed business opportunities, making it essential to hone communication skills continually.

A Day In The Life Of An Order Management Analyst


An average day for an order management analyst, as depicted by Deepak, starts with reviewing customer requirements communicated via emails. This involves pre-coding configurations based on client needs before relaying the information to customer executives. Once orders are booked and processed by the renewal team, the analyst must also prepare management reports, ensuring that updates are communicated clearly within the organization. This cyclical process highlights the importance of attention to detail and efficient communication among teams to fulfill customer orders seamlessly.

In conclusion, a career in order management offers a promising journey filled with opportunities for growth and development in a tech-centric landscape. As Deepak Bhandari illustrates, the key to success lies in mastering relevant skills, staying abreast of technological advancements, and effectively navigating client relationships. This field not only contributes to the smooth operation of businesses but also fosters personal and professional growth in a continually evolving market.





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  2. ₹ Do a Self Assessment on Order Management to calculate your Dream Index, which is defined as:

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How to get into

Order Management?



If you are want to get into Order Management, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Order Management is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Order Management, what education and skills you need to succeed in Order Management, and what positives and challenges you will face in Order Management.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Order Management.





LifePage Career Plan

14 hour personalized guidance program















Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

Next: your Advisor helps you figure out how you will get into your chosen Career and how will you develop the skills needed for success in your Chosen Career.

LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.











Links for this Talk




Operations Analyst Deepak S's LifePage:


Career Counselling 2.0
[LifePage]
https://www.lifepage.in/page/deepaks






LifePage Career Talk on Order Management


Career Counselling 2.0
[Career]
https://www.lifepage.in/careers/order-management


Career Counselling 2.0
[Full Talk]
https://lifepage.app.link/20181018-0005


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[Trailer]
https://www.youtube.com/watch?v=M9KdR9pgmHQ


(Order Management, Deepak S, EMC2, Secretary, Operations Analyst, Supply Chain, IBM, Processing)







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