Training & Development

James Lord | Training & Development Manager | Ramada, Dehardun

What is Training & Development?

You may be curious about a Career in Training & Development. Almost everyone seems to be talking about How to start a Career in Training & Development, while one should first develop an understanding of What is a Career in Training & Development. The most authoritative source of information on Training & Development is someone with real experience in it.

Training & Development Manager James Lord invested 6 years & 7 months in Training & Development. Training & Development Manager James Lord defines Training & Development as:

Training is teaching, or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance.

How Training & Development Manager James Lord got into Training & Development?

I have done my course in Hospitality from BMIHMS, Australia. I have also served as a Command Post Operator in 161/162 SQN 1st Aviation Regiment, Army Aviation. I started my career in Hospitality with Island Resorts on The Great Barrier Reef. I have also worked at various Backpacker Hotels like Vibe, Travelodge, Wakeup, Daydream Island, Meriton. I am working as a Training & Development Manager at Ramada, Dehradun.

Training & Development Manager James Lord's Talk on Training & Development

The Journey of a Training and Development Manager: James Lord’s Insights into the Hotel Industry In the vibrant world of hospitality, few roles are as pivotal as that of a Training and Development Manager. James Lord, a dedicated professional from Sydney, Australia, shares his rich experiences after five years in various capacities within the hotel industry. From backpack hostels to large-scale resorts on the picturesque Great Barrier Reef, James provides a deep dive into his role, highlighting its many dimensions and the skills required to excel. This article explores what training and development means in hospitality, the education necessary for success, the skills one must hone, the positives and challenges of the job, and a glimpse into a typical day in this career path. What Is Training & Development? Training and development in the hotel industry is crucial for ensuring staff are skilled and prepared to meet guest needs. This area focuses on two key components: training employees to improve their service skills and developing strategies to enhance the hotel’s overall performance. Effective training identifies shortfalls in staff knowledge or skills, while development looks at long-term improvements, such as systematic changes in operations or customer service protocols. As James Lord succinctly outlines, both facets work together to elevate guest experiences and operational efficiency, making it a vital aspect of hospitality management. Education Company Knowledge To work effectively within the hotel industry, having company knowledge is fundamental. This involves researching and understanding the specific hotel or brand a person aims to join. James emphasizes that this knowledge not only guarantees a better fit within the hotel culture but also demonstrates a commitment to potential employers. Grasping the brand’s ideals and operational framework can serve as a powerful foundation for success in the hospitality sector. Standard Operating Procedures Familiarity with Standard Operating Procedures (SOPs) is another critical educational element in hotel training and development. James highlights that the SOPs provide a universal framework that governs hotel operations worldwide, allowing for consistency in service and quality. Knowing these procedures opens doors for employees in various hotels globally, effectively acting as a passport to numerous career opportunities within the industry. Human Resources James also speaks to the value of human resources knowledge in creating effective employee training programs. Understanding the backgrounds, experiences, and potential of each staff member allows for tailored training plans that enhance their personal and professional growth. This connection between HR practices and training is what helps cultivate a motivated and skilled workforce that can consistently deliver top-notch service. Psychology Another area of education that benefits a training and development manager is an understanding of human psychology. This knowledge enables professionals like James to better comprehend the needs of both staff and guests, ensuring that the service provided aligns with customer expectations. James notes that being attuned to human behavior is essential, as it directly influences customer satisfaction and, consequently, the success of the hotel. Skills Problem Solving A standout skill for anyone in training and development is problem-solving. James describes this as the ability to identify challenges and come up with effective solutions. In an industry where guest satisfaction is paramount, being able to navigate and address issues proactively is invaluable. This skill not only ensures operational smoothness but also directly impacts guests’ experiences. Communication Effective communication is vital across all sectors, but in hospitality, it’s especially crucial. James emphasizes the need to absorb knowledge and relay it efficiently to the team. Good communication fosters teamwork and ensures that all staff members are on the same page, which is essential for delivering consistent and high-quality service to guests. Rational Thinking Rational thinking complements problem-solving by allowing professionals to analyze situations clearly and determine the best pathways forward. As James explains, this skill means utilizing available resources wisely and making decisions that align with hotel goals. It's a critical part of finding innovative solutions that enhance guest experiences and streamline operations. Outside Box Thinking In an industry that often relies on established practices, outside box thinking is a key asset. James believes that innovation is necessary for consistent growth and improvement within hotels. By challenging the status quo, professionals can find creative approaches to enhance service and operational efficiency, which in turn can lead to higher guest satisfaction. Ability To Follow Up James points out that the ability to follow up is crucial in a fast-paced hotel environment. This means managing multiple tasks while keeping track of their progress and outcomes. Attention to detail in following up ensures that nothing falls through the cracks, which is essential for maintaining high service standards in hotels that operate continuously. Positives Personal Growth Working in training and development in hotels greatly contributes to personal growth. James finds that the continual cycle of training others allows him to sharpen his own skills as well. This reciprocal process not only enhances his expertise but also supports the overall development of his team. Travelling One of the primary benefits of working in the hotel industry is the opportunity to travel. James shares that the hospitality field offers many chances to work in diverse locations worldwide. This not only enriches one's professional experience but also broadens personal horizons, making each day's work unique and exciting. Staff Growth A fulfilling aspect of James’s role is witnessing staff growth. By investing time in training, he helps team members develop their skills and advance in their careers. This mentoring not only uplifts individuals but also strengthens the entire team, creating a more competent and capable workforce. Opportunities The hotel industry is renowned for its myriad opportunities. James notes that the constant growth of hotels worldwide ensures there is always a demand for skilled professionals. This thriving environment allows personnel to explore new roles and advance their careers, fostering a sense of security and ambition. Self Satisfaction James describes self-satisfaction as a significant benefit of being in the hotel industry. The ability to provide excellent service and meet customer needs brings a rewarding sense of accomplishment. This fulfillment motivates professionals to continually strive for excellence in their roles. Challenges Language Barrier Working in a foreign country comes with its inherent challenges, particularly language barriers. James often finds himself navigating communication hurdles with both staff and guests. However, he sees this as an opportunity for personal growth and a chance to enhance his language skills alongside his professional development. Cultural Differences Cultural differences can also pose challenges in the hotel industry. Despite the operational similarities of hotels worldwide, various cultural norms can influence how service is perceived and delivered. James emphasizes the importance of adaptability, as understanding and integrating into local cultures can greatly enhance guest experiences. Demanding Hours The hotel industry is known for its long and demanding hours. As James notes, hotels operate around the clock, often requiring staff to be available at all times. The pressure to maintain smooth operations and high service standards can lead to exhausting workdays, which poses a continuous challenge for those in the field. A Day Of Training & Development A typical day for James as a Training and Development Manager is anything but mundane. He begins his day checking emails and scheduling various trainings, often involving a wide range of activities such as teaching security protocols, reviewing SOPs for front office operations, and conducting one-on-one training to improve food and beverage knowledge. This varied agenda not only keeps him engaged but allows him to continually refine the training processes in response to the dynamic nature of the hotel environment. James appreciates that no two days are alike in his role, providing him the chance to innovate and inspire staff constantly. In conclusion, the career of a Training and Development Manager in the hotel industry is an intricate tapestry woven from various elements—from education and skills to the positives and challenges faced daily. James Lord’s experiences highlight the importance of this role in fostering an environment where staff can thrive, ultimately leading to exceptional guest experiences. Through dedication, adaptability, and a passion for growth, professionals like James contribute significantly to the ongoing evolution of hospitality, proving that training and development is not just essential; it is transformative.

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How to get into

Training & Development?

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Links for this Talk

Training & Development Manager James Lord's LifePage:

[LifePage]
https://www.lifepage.in/page/jameslord

LifePage Career Talk on Training & Development

[Career]
https://www.lifepage.in/careers/training-and-development-1

[Full Talk]
https://lifepage.app.link/20170818-0001

[Trailer]
https://www.youtube.com/watch?v=y_dgsaSxUFs

(Training & Development, James Lord, Ramada, Dehardun, Soft Skills, Hard Skills, Personality Development, Employee Training, Training, Teaching)

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