Learning & Development

Amrita Suri | Deputy General Manager | Gourmet Investments Private Limited

What is Learning & Development?

Learning & Development is a great Career option. Almost everyone seems to be talking about How to start a Career in Learning & Development, while one should first develop an understanding of What is a Career in Learning & Development. It is best to learn about Learning & Development from a real professional, this is akin to getting it from the horse's mouth.

Deputy General Manager Amrita Suri invested 0 years & 6 months in Learning & Development. Here is how Deputy General Manager Amrita Suri detailed Learning & Development:

A Learning & Development Manager identifies training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers.

How Deputy General Manager Amrita Suri got into Learning & Development?

After completing my schooling, I did graduation in Hotel Management from IHM, Aurangabad. I have started my career with The Leela Hotels as a Management Trainee after which I got an opportunity to join Four Seasons Mumbai where I have worked for almost 8 Years and became Front Office Manager. I have joined Gourmet Investments Private Limited as DGM (Learning & Development and Customer Relations) in 2017.

Deputy General Manager Amrita Suri's Talk on Learning & Development

Navigating a Career in Learning and Development: Insights from Amrita Suri Embarking on a career in Learning and Development (L&D) can be a fulfilling journey for those passionate about fostering growth in others. Amrita Suri, a seasoned L&D manager, emphasizes the significant impact that effective training and development have on employees in the hospitality industry. In this article, we will explore the essentials of this career path, including its definition, required education, essential skills, benefits, challenges, and a glimpse into the daily life of an L&D manager like Amrita. What Is Learning & Development? Learning and Development is a vital segment within human resources that focuses on training employees to enhance their skills and knowledge within an organization. In hospitality, where guest experiences are paramount, L&D managers play a crucial role in teaching staff about operations, guest interaction, and maintenance of service standards. Amrita explains that successful L&D efforts foster not only technical skills but also help develop confident, personable employees who can engage with guests effectively. By molding the personalities of staff, L&D significantly contributes to creating memorable guest experiences that can make or break a business. Education Operations A background in operations is foundational for anyone pursuing a career in Learning and Development. Amrita stresses the importance of having firsthand experience in various operational roles to effectively train others. Understanding the nuances of restaurant operations enables an L&D manager to relate to employees and teach them effectively. For example, if an L&D manager hasn't experienced roles such as housekeeping, they may find it challenging to convey the standards expected in that area of service. Statutory Laws Comprehending statutory laws relevant to the industry is another crucial aspect of educational preparation for L&D professionals. An in-depth knowledge of laws governing labor, safety, and health standards helps L&D managers ensure compliance across various locations. Amrita notes that understanding these regulations is essential for maintaining legal standards while managing restaurants that may operate in different regions, each with unique laws, such as age restrictions for alcohol service. Human Resources & Accountancy While formal education in human resources is valuable, practical experience often speaks louder. A solid grasp of HR principles simplifies the process of recruitment and team dynamics. Moreover, some knowledge of accountancy is beneficial, especially regarding financial aspects like upselling strategies to enhance profit margins. Amrita highlights that understanding the financial incentives behind menu items can help staff sell more effectively, contributing to the overall success of the establishment. Skills Communication Exemplary communication skills are indispensable in the role of an L&D manager. Clear verbal and written communication helps convey important information to both employees and management. As Amrita describes, when staff members effectively communicate with guests, they can better meet their expectations and deliver a stellar customer experience. This skill extends to digital platforms, where employees must interact with guests through social media and email as well. Empathy Empathy is a critical soft skill that enhances an L&D manager's ability to connect with team members. Amrita points out that being able to see situations from an employee's perspective allows L&D managers to provide support and guidance effectively. This understanding fosters a compassionate workplace culture that can boost morale and motivate employees to perform at their best. Motivation Keeping a motivated workforce is another challenge L&D managers must tackle. Amrita explains that motivation can take various forms, from financial incentives to verbal affirmations. An effective L&D manager knows how to inspire commitment and enthusiasm in their team, ensuring they remain engaged and driven in their roles. Leadership Leadership is fundamental for an L&D manager, as they are responsible for cultivating a productive training environment. As Amrita notes, great leaders set standards and serve as role models for their employees. By demonstrating effective practices in their own work, L&D managers can influence and mentor employees to develop their skills and embrace their responsibilities. Observation A keen eye for detail is an invaluable trait for L&D managers. Amrita emphasizes that observing staff behavior in real settings allows L&D professionals to identify areas for improvement and provide constructive feedback. This skill is especially important in the hospitality industry, where small details can significantly impact the guest experience. Flexibility Lastly, flexibility is crucial in the dynamic environment of hospitality. Amrita highlights that L&D managers must be willing to adapt and work in various locations or contexts to support their teams effectively. This adaptability ensures that training is responsive to real-time needs and evolving business demands. Positives Work-Life Balance One of the most attractive benefits of being an L&D manager is the potential for a favorable work-life balance. Amrita notes that this balance allows L&D managers to spend quality time with their families while still being productive at work. Achieving this equilibrium is essential for long-term career satisfaction and overall wellbeing. Multi-Skilling The role of an L&D manager offers opportunities for continuous learning and development. Interactions with diverse teams across departments expose L&D managers to various aspects of the business, from marketing to vendor relations. Amrita shares that this multiplicity enriches her professional experience and knowledge base, making her a more versatile leader. Empowerment Empowerment flows from the leadership role of an L&D manager, allowing them to create an environment that uplifts their teams. As Amrita explains, when L&D managers are empowered by their organizations, they can pass on that empowerment to their staff. This fosters a culture of recognition and support, which is vital for employee retention and satisfaction. Challenges Human Resource Shortage A significant challenge facing L&D managers is the shortage of qualified human resources, particularly when turnover rates are high in the hospitality sector. Amrita explains that staff attrition can leave teams short-handed, necessitating longer shifts and causing stress for remaining employees. This situation, which can lead to guest dissatisfaction and service inconsistencies, underscores the importance of efficient recruitment and training practices to sustain operational excellence. A Day Of Learning & Development An L&D manager's day is typically varied and dynamic. As Amrita describes, some days involve being on-site to facilitate training sessions in new restaurants, while other days might be spent in the office managing paperwork and communicating with restaurant managers. Daily tasks may include reviewing customer feedback, connecting with employees, and adjusting training programs based on real-time observations. The fast-paced nature of the role requires not only efficiency but also a commitment to fostering ongoing development in a challenging yet rewarding environment. In conclusion, a career in Learning and Development within the hospitality industry is characterized by a mix of teaching, support, and strategic growth. As detailed by Amrita Suri, the journey demands strong educational foundations, essential skills, and the ability to navigate both the triumphs and challenges of the role. For those looking to make an impact on individuals and organizations alike, a position in L&D could be the ideal path, blending personal passion with professional fulfillment.

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How to get into

Learning & Development?

If you are want to get into Learning & Development, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Learning & Development is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Learning & Development, what education and skills you need to succeed in Learning & Development, and what positives and challenges you will face in Learning & Development.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Learning & Development.

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Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

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LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Deputy General Manager Amrita Suri's LifePage:

[LifePage]
https://www.lifepage.in/page/amritasuri

LifePage Career Talk on Learning & Development

[Career]
https://www.lifepage.in/careers/learning-and-development-1

[Full Talk]
https://lifepage.app.link/20171023-0002

[Trailer]
https://www.youtube.com/watch?v=ief26Gwflp4

(Learning & Development, Amrita Suri, Gourmet Investments, Learning, Training, Development, L&D)

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