Learning & Development

Amrita Suri | Deputy General Manager | Gourmet Investments Private Limited

What is Learning & Development?

A Career in Learning & Development is very intriguing. One should first understand What a Career in Learning & Development entails before investing time and effort to figure out How to start a Career in Learning & Development. Just like you would normally not trust a non Doctor with names of medicines, you should also not trust opinions about Learning & Development from non professionals.

With 0 years & 6 months of professional experience, Deputy General Manager Amrita Suri understands Learning & Development. Deputy General Manager Amrita Suri describes Learning & Development as:

A Learning & Development Manager identifies training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers.

How Deputy General Manager Amrita Suri got into Learning & Development?

After completing my schooling, I did graduation in Hotel Management from IHM, Aurangabad. I have started my career with The Leela Hotels as a Management Trainee after which I got an opportunity to join Four Seasons Mumbai where I have worked for almost 8 Years and became Front Office Manager. I have joined Gourmet Investments Private Limited as DGM (Learning & Development and Customer Relations) in 2017.

Deputy General Manager Amrita Suri's Talk on Learning & Development

The Journey of a Learning and Development Manager: Amrita Suri's Insight into Elevating Hospitality Standards In today's fast-paced hospitality world, the role of a Learning and Development (L&D) Manager has become increasingly vital in shaping the future of service excellence. Amrita Suri, a seasoned professional with extensive experience in hospitality management, shares her journey and insights into this fulfilling career. From her beginnings in hotel management to her current role at Gourmet Investments, Amrita illustrates the complexities and rewards of being an L&D Manager. This article will explore what it takes to excel in this career, including educational paths, essential skills, the positives and challenges of the role, and a glimpse into a typical day in Amrita's life. What Is Learning & Development? Learning and Development (L&D) is a critical function within the hospitality industry, embodying the training and education aspects of human resources. The primary goal of an L&D professional is to equip employees with the necessary skills and knowledge required to enhance their job performance and improve guest interactions. As Amrita explains, L&D managers are responsible for developing and implementing training programs that cover various topics, from operational processes to effective communication techniques with guests. With the evolving demands of the hospitality sector, the impact of effective training is evident in not only enhancing employee satisfaction but also in delivering exceptional service to guests. Education Operations A solid understanding of operational processes is fundamental in becoming an effective Learning and Development Manager. Amrita emphasizes that this knowledge is not only acquired through formal education but also through practical experience in the field. Having a comprehensive grasp of operations allows L&D professionals to appropriately instruct new hires on the standards and practices expected in various roles within the hospitality sector. This background is crucial since trainers must represent what they teach by demonstrating competence in the operations they manage. Statutory Laws Understanding local statutory laws is another critical educational requirement for L&D professionals. Amrita highlights the importance of knowing regulations that impact the hospitality industry, such as age restrictions for serving alcohol, which can vary across different cities in India. This legal knowledge enables L&D managers to create compliant training programs that keep employees informed about the laws governing their work environments. Human Resources An effective L&D manager should possess a background in human resources. This knowledge is essential for identifying the kind of skills and personality traits needed in employees to excel in their roles. As Amrita notes, L&D also plays a significant part in the hiring process, ensuring that candidates not only fit the technical requirements but also align with the company’s values and culture. Accountancy Accountancy knowledge is crucial, particularly in teaching employees about upselling and understanding profit margins. Amrita's insights illustrate how an L&D manager needs to convey financial principles to service staff, ensuring they comprehend how different menu items contribute to the restaurant's overall profitability. This knowledge fosters a deeper appreciation of their roles in supporting the business's financial health. Skills Communication Effective communication is arguably the most vital skill for any L&D manager. Amrita points out that being able to convey ideas clearly to employees is essential, especially within a diverse workforce in hospitality. This skill extends beyond verbal interactions; written communication, particularly in an age dominated by technology, is equally important for documentation and digital correspondence. Empathy Empathy is another cornerstone of effective learning and development. Amrita believes that L&D managers must genuinely understand their employees' perspectives and challenges. This understanding allows them to tailor their training and support, creating a culture of respect and effective service. Empathy also enhances guest interactions, as service staff trained under empathetic leaders are better equipped to connect with customers. Motivation Motivating employees is fundamental to retention and job satisfaction. Amrita’s approach includes recognizing efforts and achievements, whether through incentives or simply by being an approachable leader. Keeping the team enthusiastic about their roles not only benefits the employees but also elevates guest experiences through more engaged and committed service. Leadership Leadership skills are essential for guiding teams through various training initiatives. As Amrita illustrates, L&D managers must inspire confidence and build trust among staff. An effective leader in L&D encourages continuous learning and professional development, fostering an environment where employees feel empowered to grow. Observation Amrita stresses the importance of having a keen eye for detail. This observation skill enables L&D managers to assess employee performance and effectiveness in real-time. By noticing areas for improvement—such as grooming or guest interactions—L&D professionals can provide timely feedback that enhances employee performance. Flexibility The hospitality industry is dynamic, and so is the role of an L&D manager. Flexibility is crucial as it allows managers to adapt to the varying needs of their organization. Amrita's experience indicates that being open to adjusting training schedules or adapting to new locations is vital for ensuring the team receives consistent support and guidance. Positives Work Life Balance One of the major positives of being an L&D manager is the work-life balance that the role often affords. Amrita notes that this balance enables her to spend quality time with family while still thriving in her professional environment, ultimately leading to greater fulfillment in both areas of life. Multi Skilling The role also offers opportunities for multi-skilling. L&D managers often interact with various departments, including marketing and operations, broadening their knowledge and expertise. Amrita has found that this exposure allows her to continuously learn and adapt, making her a more versatile professional. Empowerment Empowerment is another significant aspect of the L&D role. Amrita describes how being a leader equips her to foster a culture of empowerment within her team, enabling her colleagues to take charge of their development and contribute positively to the organization. Through empowerment initiatives, L&D can significantly enhance staff engagement and morale. Challenges Human Resource Shortage Despite the rewards, the role of an L&D manager is not without its challenges. One significant obstacle is the shortage of human resources, particularly evident during new restaurant openings or high turnover periods. Amrita explains that this can lead to increased workloads and potential service issues, placing additional strain on existing staff and complicating the training process. A Day Of Learning & Development Each day as an L&D manager is unique and filled with a variety of tasks and responsibilities. Amrita describes a typical day that may involve extensive floor time when new restaurants open, followed by office tasks such as email checks, collaboration with restaurant managers, and reviewing customer feedback. This variety keeps the work engaging and dynamic, and the hands-on approach allows her to ensure that all employees are receiving the training and support they need to excel. In conclusion, the role of a Learning and Development Manager in the hospitality industry is both complex and rewarding. Amrita Suri’s experiences highlight the importance of education, skills, and a balanced approach to leadership in shaping exceptional service teams. As the hospitality landscape continues to evolve, the significance of L&D as a driver for quality guest experiences and employee growth will undoubtedly increase, reinforcing the value of this pivotal role in creating a vibrant and successful industry.

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How to get into

Learning & Development?

If you are want to get into Learning & Development, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Learning & Development is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Learning & Development, what education and skills you need to succeed in Learning & Development, and what positives and challenges you will face in Learning & Development.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Learning & Development.

LifePage Career Plan

14 hour personalized guidance program

Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

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LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Deputy General Manager Amrita Suri's LifePage:

[LifePage]
https://www.lifepage.in/page/amritasuri

LifePage Career Talk on Learning & Development

[Career]
https://www.lifepage.in/careers/learning-and-development-1

[Full Talk]
https://lifepage.app.link/20171023-0002

[Trailer]
https://www.youtube.com/watch?v=ief26Gwflp4

(Learning & Development, Amrita Suri, Gourmet Investments, Learning, Training, Development, L&D)

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