General Management

Prakash Joshi | CEO | Ramada, Dehradun

What is General Management?

General Management is a great Career option. Almost everyone seems to be talking about How to start a Career in General Management, while one should first develop an understanding of What is a Career in General Management. The most authoritative source of information on General Management is someone with real experience in it.

CEO Prakash Joshi is an experienced professional with 38 years & 7 months in General Management. CEO Prakash Joshi describes General Management as:

General management usually involves overseeing most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. A general manager is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement.

How CEO Prakash Joshi got into General Management?

I have done BA from DAV PG College. I started my career in hospitality with Taj Mahal, New Delhi. I have worked at Hotel Madhuban for 14 years and at Surbhi Palace Hotel for 19 years. I am working at Ramada, Dehradun as CEO.

CEO Prakash Joshi's Talk on General Management

Insights into General Management in the Hotel Industry: A Journey of Excellence In the world of hospitality, general management plays a pivotal role in ensuring operational efficiency and guest satisfaction. Prakash Chandra Joshi, a seasoned professional with over 36 years of experience in the hotel industry, epitomizes the dedication and discipline required to excel in this field. Having climbed the ranks from entry-level positions to the CEO of Ramada Dehradun, Prakash shares invaluable insights that illuminate the nuances of managing a hotel and the vital skills associated with it. What Is General Management General management in the hotel industry encompasses the strategic oversight and operational effectiveness required to manage a hotel successfully. This includes maintaining high standards of customer service, staff management, and ensuring that all departmental functions run smoothly. As Prakash highlights, the hotel sector demands a level of discipline rivaled only by military training. It is essential to uphold decorum and ensure every detail, from service quality to hygiene, is meticulously managed to provide a seamless guest experience. Education Hygiene Understanding hygiene is crucial in hotel management, particularly in food service departments. Prakash emphasizes that maintaining personal cleanliness—such as showering regularly and having neatly trimmed nails—is fundamental for staff. In the hospitality industry, where food is served, patrons expect the utmost cleanliness. A single lapse in hygiene can lead to customer dissatisfaction and significant losses; therefore, instilling this value in staff training is paramount for any successful hotelier. Operations A solid foundation in operational management is vital for anyone wishing to excel in the hotel industry. Prakash notes that education in this area enables individuals to efficiently handle daily routines, from food production to service delivery. When newcomers undergo training programs like hotel management courses, they gain essential insights that prepare them for the rigors of operational demands. This formal education allows them to adapt more quickly and effectively in a high-paced environment. Market Strategies Staying attuned to market strategies is essential for maintaining competitiveness in the hotel industry. According to Prakash, understanding market trends and customer expectations—particularly in a financially growing country—enables managers to provide quality services that meet shifting consumer demands. This adaptability not only ensures survival in the industry but also sets the groundwork for innovation in services and offerings. Skills Leadership Leadership in hotel management is about more than directing staff; it encompasses inspiring, motivating, and efficiently guiding teams towards common goals. As Prakash asserts, a strong leader demonstrates confidence in decision-making while simultaneously fostering an inclusive environment where team members feel valued. This balance is critical in creating a harmonious atmosphere conducive to both employee satisfaction and excellent customer service. Communication Effective communication is the cornerstone of successful hotel management. Prakash emphasizes that a manager must articulate objectives clearly to ensure all staff members understand their roles and responsibilities. This skill is especially important when negotiating with vendors or addressing customer concerns. Superior communication not only bolsters team cohesion but also enhances guest relations, leading to repeat clientele. Decision Making Strong decision-making capabilities are vital for overcoming the myriad challenges that arise in hotel management. Prakash shares that once a decision is made, it’s vital to stand by it. This conviction can lead to organizational stability and enhanced trust among staff members. A manager adept in this area can navigate uncertainties more confidently, ensuring that the hotel continues to thrive. Team-Player In an industry driven by collaboration, being an effective team player is essential. Prakash highlights the importance of team coordination in delivering exceptional guest experiences. The ability to work cohesively strengthens internal relationships and enhances service delivery, as every department must synchronize efficiently to meet guest expectations. Determination & Passion Determination and passion lie at the heart of a successful career in general management. Prakash insists that those aspiring to climb the ranks must set clear goals and pursue them tirelessly, embodying a relentless spirit that propels them forward. This unwavering dedication is crucial in a highly competitive environment, where perseverance can often make the difference between success and failure. Patience Patience is a virtue that every hotel manager should possess. Prakash notes that the ability to remain composed during high-pressure situations is critical for effective management. This patience allows leaders to navigate challenges thoughtfully, ultimately fostering a more productive workplace and promoting longevity in their careers. Positives Social Affairs One of the most rewarding aspects of hotel management is the opportunity for rich social interactions. Prakash explains that as a CEO, he engages with a diverse array of guests, enhancing his social standing and professional network. Building these relationships not only enriches personal experiences but can also lead to valuable business opportunities. Recognition & Respect Holding a managerial position in the hotel industry often comes with recognition and respect from peers and guests alike. Prakash reflects on how this respect is built on the foundation of delivering consistent quality service. Such recognition not only boosts morale among staff but also reflects positively on the hotel’s reputation. Monetary Potential The hotel industry offers significant financial rewards for those who are ambitious and skillful. Prakash discusses how individuals can achieve impressive financial success by leveraging their skills and dedication. As the industry grows, so too do the available opportunities, making it a lucrative field for committed professionals. Self-Satisfaction Lastly, self-satisfaction is a crucial component of a fulfilling career in hotel management. Prakash believes that taking pride in one’s work leads to long-term gratification and high performance. When management and staff experience contentment in their roles, it translates into superior service, creating a positive feedback loop that enhances both employee and guest satisfaction. Challenges Competition The landscape of the hotel industry is increasingly competitive, with new entrants constantly emerging. Prakash points out that a lack of innovation can lead to obsolescence, stressing the need for hotels to continuously adapt and enhance their offerings to attract and retain customers. Staying ahead of competitors necessitates a proactive approach to business strategy. Consistency Of Standards Maintaining consistent quality across all aspects of service is crucial in the hotel industry. Prakash notes that even a single inconsistency can tarnish a hotel's reputation. Thus, commitment to quality standards must be ingrained in every employee to ensure reliability that guests can depend upon. Constant R&D In a world where preferences and standards are ever-evolving, the need for regular research and development is critical. Prakash stresses that staying ahead requires continuous learning and innovation to incorporate modern trends and shifts in consumer behavior. A successful hotel must actively seek feedback and adapt to remain relevant. High Standard Of Living With changing economic conditions, customers have heightened expectations around service quality and amenities. Prakash explains that this can be a double-edged sword for hotels; while it pushes managers to elevate service standards, it also demands that they be vigilant in meeting these increasing demands without compromising profitability. A Day Of General Management On a typical day, Prakash exemplifies the multifaceted responsibilities of a hotel manager. He starts with reviewing reports and discussing guest feedback in morning meetings with department heads, emphasizing collaboration and continuous improvement. His day also includes site inspections to ensure operations align with established standards, all while nurturing staff engagement and morale. Through this daily routine, Prakash not only strategizes for success but also embodies the principles necessary to lead a thriving hotel. In conclusion, a career in general management within the hotel industry is both rewarding and challenging. With the right education, skills, and determination, aspiring professionals can navigate the often tumultuous waters of hospitality management. Prakash Chandra Joshi's journey serves as a testament to the dedication required to excel and make a significant impact in this vibrant industry. As the hospitality sector continues to grow and evolve, those who invest in their development will undoubtedly find fulfillment and success in their careers.

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Links for this Talk

CEO Prakash Joshi's LifePage:

[LifePage]
https://www.lifepage.in/page/prakashjoshi

LifePage Career Talk on General Management

[Career]
https://www.lifepage.in/careers/general-management-1

[Full Talk]
https://lifepage.app.link/20170816-0002

[Trailer]
https://www.youtube.com/watch?v=uBo8inUjOv0

(General Management, Prakash Joshi, Ramada, Dehradun, Overall Responsibility, CEO, Decision-Making, Revenue, Hospitality, Hotels)

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