Front Office Operations

Aruna Kumari | Senior Front Office Executive | Ramada, Dehardun

What is Front Office Operations?

A Career in Front Office Operations is very intriguing. Internet is brimming with pages on How to get into Front Office Operations, while one should first understand What is a Career in Front Office Operations. The internet is a great source of information on Front Office Operations, but it is second best to learning about the same from a real professional.

Senior Front Office Executive Aruna Kumari has worked in Front Office Operations for 7 years & 7 months. Here is how Senior Front Office Executive Aruna Kumari detailed Front Office Operations:

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. The front office mainly includes roles that affect the revenues of the business.

How Senior Front Office Executive Aruna Kumari got into Front Office Operations?

I have done Hotel Management from Nalanda Institute, Kolkata. I have worked at Uday Samudra, Turtle On The Beach, Hycinth By Sparsa, Ramada Chennai. I am working as a Senior Front Office Executive at Ramada, Dehradun.

Senior Front Office Executive Aruna Kumari's Talk on Front Office Operations

The Journey of Front Office Operations What Is Front Office Operations Front Office Operations Front Office Operations refers to the range of activities and services provided at the main point of contact between an organization and its clients or customers, typically including reception, guest relations, reservations, and communication management, ensuring smooth, efficient, and professional interactions that shape the customer’s first impression and ongoing experience. Front Office Operations play a crucial role in shaping the reputation and success of businesses, especially in hospitality, healthcare, and corporate environments. Professionals in this field are often the first point of contact, setting the tone for customer experiences and building lasting relationships. Effective front office operations lead to enhanced customer satisfaction, increased operational efficiency, and improved organizational image. By managing inquiries, handling reservations, and addressing concerns promptly, front office staff contribute to streamlined workflows and foster a welcoming atmosphere. These benefits not only help organizations retain clients but also create opportunities for positive word-of-mouth and repeat business, making front office operations an essential component of any customer-focused enterprise. In a busy hotel, front office professionals greet guests upon arrival, manage check-ins and check-outs, and handle reservations both in person and over the phone. They coordinate with housekeeping and maintenance to ensure rooms are ready and address any guest concerns or special requests promptly. When a guest encounters an issue, such as a booking error or a room problem, the front office team resolves it efficiently, often turning a potential complaint into a positive experience. Their ability to communicate clearly, remain organized, and maintain a friendly demeanor directly influences guest satisfaction and loyalty, demonstrating the vital role front office operations play in the hospitality industry. Education Finance Finance is the discipline concerned with the management, creation, and study of money, investments, and other financial instruments. It encompasses budgeting, forecasting, and analyzing financial data to support decision-making. In Front Office Operations, finance forms a crucial part of the academic and professional toolkit, enabling effective resource management and strategic planning. Understanding finance is essential for anyone in Front Office Operations because it underpins nearly every aspect of business activity. Mastery of financial principles allows professionals to interpret budgets, manage costs, and contribute to revenue optimization. This knowledge is foundational, as it empowers individuals to make informed decisions, communicate effectively with other departments, and anticipate the financial impact of operational choices. Over the long term, a strong grasp of finance enhances career prospects by enabling professionals to take on greater responsibilities, such as supervisory or managerial roles, and to participate meaningfully in strategic discussions. Ultimately, finance is the language of business, and fluency in it is indispensable for sustained professional growth. Consider a Front Office Manager at a hotel who is responsible for overseeing daily guest transactions and managing the department’s budget. By applying their understanding of finance, the manager can accurately forecast occupancy rates, adjust staffing levels to control labor costs, and identify opportunities to upsell premium services. When reviewing monthly financial reports, the manager uses their financial knowledge to analyze variances between projected and actual revenues, allowing them to implement corrective actions promptly. This practical application of finance ensures the front office operates efficiently, maximizes profitability, and aligns with the organization’s broader financial objectives, demonstrating how theoretical knowledge directly supports operational excellence. Computers Computers are electronic devices that process, store, and retrieve data, enabling users to perform a wide range of tasks efficiently. In the context of Front Office Operations, computers serve as essential tools for managing information, communication, and administrative functions, forming a critical component of both academic learning and professional practice. Understanding computers is fundamental for anyone pursuing a career in Front Office Operations. Mastery of computer basics, software applications, and digital communication tools allows professionals to handle reservations, manage guest information, and streamline administrative tasks with accuracy and speed. As technology continues to evolve, proficiency in computers ensures adaptability and competitiveness in the workplace. It also enhances problem-solving abilities, supports data-driven decision-making, and improves overall productivity. In the long term, a solid grasp of computer skills opens doors to career advancement, as employers increasingly seek individuals who can leverage technology to optimize front office processes and deliver superior guest experiences. Consider a front office executive at a busy hotel who uses a computer to check guests in and out, update room availability, and process payments. By applying their knowledge of computers, the executive efficiently navigates property management software, communicates with other departments via email, and maintains accurate digital records. When a guest requests a last-minute room change, the executive quickly accesses the system, verifies availability, and updates the reservation in real time. This seamless integration of computer skills not only enhances operational efficiency but also ensures a smooth and satisfying experience for guests, demonstrating the practical value of computer literacy in daily front office operations. MS Excel MS Excel is a powerful spreadsheet application developed by Microsoft, widely used for organizing, analyzing, and presenting data. In Front Office Operations, it serves as an essential tool for managing reservations, guest information, billing, and reporting, making it a fundamental component of both academic studies and professional practice in the hospitality industry. Understanding MS Excel is crucial for anyone preparing for or working in Front Office Operations because it enables efficient data management and enhances decision-making. Mastery of Excel allows professionals to quickly process guest records, track occupancy rates, and generate financial reports, all of which are vital for smooth front office functioning. Excel’s features, such as formulas, data sorting, and chart creation, streamline repetitive tasks and minimize errors, freeing up time for customer service. Over the long term, proficiency in Excel not only increases productivity but also opens doors to career advancement, as employers highly value staff who can leverage technology to improve operational efficiency and accuracy. Imagine a front office executive at a busy hotel who uses MS Excel to manage daily room bookings. By entering reservation details into a well-structured spreadsheet, the executive can instantly view room availability, identify booking trends, and forecast occupancy rates. When a guest checks in or out, the spreadsheet automatically updates, ensuring real-time accuracy. The executive can also use Excel to generate daily revenue reports and analyze guest preferences, which helps in tailoring services and promotions. This practical application of Excel not only streamlines workflow but also supports better guest experiences and informed management decisions, demonstrating the real-world value of mastering this essential tool in front office operations. Organisation Organisation refers to the systematic arrangement of people, tasks, and resources to achieve specific objectives efficiently and effectively. In the context of Front Office Operations, it encompasses the structure, roles, procedures, and coordination required to deliver seamless guest experiences. Understanding organisation is essential for both academic study and professional practice in hospitality. A thorough understanding of organisation is vital for anyone preparing for or working in Front Office Operations because it underpins every aspect of the role. Mastery of organisational principles enables professionals to manage workflow, delegate responsibilities, and maintain clear communication channels. This knowledge forms the backbone of effective team management, ensuring that guest services are delivered consistently and efficiently. Over time, a strong grasp of organisational concepts fosters leadership skills, adaptability, and the ability to implement improvements in operational processes. These competencies not only enhance daily performance but also support long-term career growth, as employers value individuals who can contribute to a well-structured and harmonious workplace. Consider a front office supervisor at a busy hotel who must coordinate check-ins, handle guest requests, and manage a team of receptionists. By applying their understanding of organisation, the supervisor establishes clear shift schedules, assigns specific duties based on staff strengths, and implements standard operating procedures for common tasks. This structured approach ensures that each team member knows their responsibilities, reduces confusion during peak hours, and allows the supervisor to monitor performance effectively. As a result, guests experience prompt service, staff morale remains high, and the overall operation runs smoothly, demonstrating the practical value of strong organisational skills in a real-world front office environment. Skills Communication Communication is the process of exchanging information, ideas, and emotions through verbal, non-verbal, and written means to achieve mutual understanding. In Front Office Operations, communication is vital for ensuring smooth interactions between staff, guests, and management. It enables professionals to deliver exceptional service, resolve issues, and maintain a positive organizational image. Effective communication directly enhances performance in Front Office Operations by reducing misunderstandings, streamlining processes, and fostering a welcoming environment for guests. Clients and employers highly value this skill because it leads to higher guest satisfaction, improved team collaboration, and increased operational efficiency. Professionals can cultivate communication skills by actively listening to others, seeking feedback, and practicing clear and concise expression in daily interactions. Over time, exposure to diverse situations and continuous learning help individuals adapt their communication style to different audiences, further strengthening their ability to handle complex or sensitive matters with confidence and professionalism. Imagine a scenario where a guest arrives at a hotel and discovers their reservation has been misplaced. The Front Office professional listens attentively to the guest’s concerns, acknowledges the inconvenience, and calmly explains the steps being taken to resolve the issue. By clearly communicating with both the guest and the reservations team, the professional quickly finds an alternative room and offers a complimentary service as an apology. Through effective communication, the situation is diffused, the guest feels valued, and the hotel’s reputation is preserved. This example highlights how strong communication skills enable Front Office staff to manage unexpected challenges, maintain guest satisfaction, and uphold service standards even under pressure. Team-Player A "Team-Player" is someone who actively collaborates, communicates, and supports colleagues to achieve shared goals, prioritizing group success over individual recognition. In Front Office Operations, being a team-player means seamlessly working with others to deliver exceptional service, resolve challenges, and maintain a positive, efficient work environment that benefits both clients and the organization. The ability to be a team-player directly enhances performance in Front Office Operations by fostering smooth communication, reducing errors, and ensuring that tasks are completed efficiently. Clients and employers highly value this skill because it leads to consistent service quality and a welcoming atmosphere, both of which are crucial for client satisfaction and retention. To cultivate this skill, professionals should actively listen to colleagues, offer assistance during busy periods, and remain open to feedback. Over time, participating in team meetings, engaging in collaborative problem-solving, and celebrating collective achievements help reinforce a team-oriented mindset, making it second nature to support and rely on others in the workplace. Imagine a busy morning at a hotel front desk when several guests arrive simultaneously, some with special requests and others needing urgent assistance. A front office professional who exemplifies the team-player skill quickly coordinates with colleagues, delegating tasks and sharing information to ensure every guest is attended to promptly. When a technical issue disrupts the check-in system, this professional communicates calmly with both the IT department and fellow front desk agents, ensuring everyone is informed and guests are reassured. By working together, the team resolves the issue efficiently, maintains high service standards, and leaves guests with a positive impression, demonstrating how being a team-player is vital for overcoming challenges and achieving operational success. Leadership Leadership is the ability to inspire, guide, and influence individuals or teams toward achieving common goals, while fostering a positive and productive environment. In Front Office Operations, leadership is crucial because it empowers professionals to manage teams, resolve conflicts, and ensure seamless guest experiences, ultimately driving organizational success and client satisfaction. Leadership directly enhances performance in Front Office Operations by enabling professionals to coordinate teams efficiently, make informed decisions under pressure, and maintain high service standards. Clients and employers value leadership because it ensures smooth operations, motivates staff, and creates a welcoming atmosphere that reflects positively on the organization. Cultivating leadership involves continuous self-improvement, seeking feedback, learning from mentors, and embracing new challenges. Over time, professionals can develop their leadership abilities by taking initiative, practicing effective communication, and demonstrating accountability. This ongoing growth not only benefits the individual’s career but also contributes to the overall success of the front office team and the satisfaction of guests or clients. Imagine a busy hotel lobby during peak check-in hours when a technical glitch disrupts the reservation system. The Front Office Manager quickly assesses the situation, delegates tasks to team members, and communicates transparently with waiting guests to manage expectations. By remaining calm and decisive, the manager motivates the staff to work collaboratively, manually checking in guests and offering personalized assistance. This leadership-driven response not only resolves the immediate crisis but also reassures guests, preserves the hotel’s reputation, and strengthens team morale. In this scenario, effective leadership transforms a potential disaster into an opportunity to demonstrate professionalism and commitment to exceptional service. Patience Patience is the ability to remain calm, composed, and persistent in the face of delays, challenges, or provocation, without becoming frustrated or agitated. In Front Office Operations, patience enables professionals to handle demanding clients, manage stressful situations, and maintain high service standards, making it a vital component of their skillset. Patience directly enhances performance in Front Office Operations by allowing professionals to listen attentively, respond thoughtfully, and resolve issues without escalating conflicts. Clients and employers value this trait because it fosters a welcoming atmosphere, builds trust, and ensures consistent service quality even during peak times or difficult interactions. Cultivating patience involves practicing mindfulness, developing empathy, and learning to manage stress effectively. Over time, professionals can improve their patience by reflecting on challenging experiences, seeking feedback, and adopting techniques such as deep breathing or positive self-talk. As patience grows, so does the ability to navigate complex situations with grace, ultimately leading to better outcomes for both clients and the organization. Imagine a front office executive at a busy hotel during peak check-in hours. A guest arrives, visibly upset due to a booking error and a long wait. Instead of reacting defensively or rushing the process, the executive listens carefully, acknowledges the guest’s frustration, and patiently works through the system to find a solution. By remaining calm and composed, the professional not only resolves the issue efficiently but also reassures the guest, turning a potentially negative experience into a positive one. This demonstration of patience not only salvages the guest’s impression of the hotel but also upholds the establishment’s reputation for excellent customer service. Positives Personality Development Personality development is the continuous process of enhancing one’s communication skills, confidence, emotional intelligence, and adaptability to interact effectively with others. In Front Office Operations, this growth is essential, as professionals are the face of an organization, shaping first impressions and building lasting relationships with guests and clients. The dynamic environment of front office roles encourages individuals to refine their interpersonal skills, cultivate a positive attitude, and develop resilience. This ongoing personal growth not only improves workplace performance but also enriches one’s overall character, making the profession deeply rewarding for those who value self-improvement and meaningful human connection. The emphasis on personality development in Front Office Operations brings profound advantages to both individuals and organizations. As professionals interact with diverse guests and colleagues daily, they naturally become more empathetic, articulate, and poised under pressure. This growth fosters a sense of accomplishment and boosts job satisfaction, as employees see tangible improvements in their ability to handle challenging situations and deliver exceptional service. Over time, these enhanced personal qualities open doors to career advancement, as employers recognize and reward those who consistently demonstrate professionalism and emotional intelligence. The daily experience of personal growth creates a motivating work environment, where individuals feel valued and inspired to strive for excellence in every interaction. Imagine a front office executive at a bustling hotel who, over time, transforms from a shy newcomer into a confident and resourceful professional. Each day, they greet guests from around the world, manage unexpected requests, and resolve conflicts with grace. Through these experiences, their communication skills flourish, and their ability to remain calm under pressure becomes second nature. Guests frequently express appreciation for the executive’s warm demeanor and problem-solving abilities, reinforcing their sense of purpose and pride in their work. This journey of personality development not only enhances their performance but also enriches their personal life, as the skills gained extend far beyond the workplace, shaping them into a well-rounded and inspiring individual. Growth Growth, in the context of a career, refers to the continuous process of developing new skills, expanding knowledge, and advancing professionally through increased responsibilities and opportunities. In Front Office Operations, growth means evolving both personally and professionally, adapting to new challenges, and consistently improving performance and service quality. This dynamic environment encourages individuals to learn from daily interactions, refine their communication abilities, and develop leadership qualities. Growth in this field is not just about climbing the career ladder, but also about becoming more confident, adaptable, and resourceful. This ongoing development is a major positive aspect because it empowers professionals to reach their full potential and make a meaningful impact within their organizations. The emphasis on growth in Front Office Operations is a key driver of job satisfaction and long-term career fulfillment. Professionals in this field are constantly exposed to diverse situations, requiring them to think on their feet, solve problems creatively, and interact with people from all walks of life. This environment fosters rapid skill development and provides clear pathways for advancement, whether through promotions or expanded responsibilities. As individuals grow, they gain a sense of accomplishment and confidence, which translates into higher motivation and engagement at work. The daily experience of overcoming challenges and learning new things keeps the role fresh and exciting, making it easier to stay passionate and committed to delivering exceptional service. Imagine a front office supervisor at a busy hotel who started as a receptionist just a few years ago. Through dedication and a willingness to learn, she mastered the art of guest relations, honed her problem-solving skills, and became adept at managing high-pressure situations. Her growth is evident not only in her new title but also in her ability to mentor new team members and handle complex guest requests with ease. Each day, she finds fulfillment in seeing her team succeed, knowing that her own journey of growth has equipped her to lead by example. This sense of progress and achievement is a powerful motivator, making her career in Front Office Operations deeply rewarding. Meeting People Meeting People refers to the daily interactions and connections formed with guests, clients, colleagues, and visitors from diverse backgrounds. In Front Office Operations, these encounters foster communication, understanding, and relationship-building, creating a dynamic work environment. This constant engagement not only enriches professional experiences but also enhances personal growth and cultural awareness. The opportunity to meet people is a cornerstone of Front Office Operations, making each day unique and engaging. This aspect matters because it transforms routine tasks into meaningful exchanges, where professionals can learn from others, develop empathy, and refine their interpersonal skills. The constant flow of new faces and stories keeps the work environment vibrant and stimulating, preventing monotony. Professionals often find greater job satisfaction as they witness the immediate impact of their service on guests’ experiences. These interactions can also open doors to networking opportunities, mentorship, and career advancement, as every conversation holds the potential to build lasting professional relationships. Ultimately, meeting people daily fosters a sense of accomplishment and belonging, motivating individuals to excel in their roles. Imagine a front office associate welcoming an international guest who is visiting the city for the first time. Through genuine conversation, the associate learns about the guest’s interests and offers personalized recommendations for local attractions and dining. The guest expresses gratitude, feeling more at ease and excited about their stay. Later, the guest returns to share positive feedback, highlighting how the associate’s warm welcome made a difference. This interaction not only boosts the associate’s confidence but also reinforces the value of their role in creating memorable experiences. Such moments exemplify how meeting people transforms everyday duties into rewarding opportunities to connect, inspire, and leave a lasting positive impression. Self Satisfaction Self satisfaction is the deep sense of fulfillment and pride that comes from knowing you have performed your duties to the best of your ability, met personal and professional standards, and positively impacted others. In Front Office Operations, this feeling is a driving force, fueling motivation and enhancing overall workplace morale. Self satisfaction is a cornerstone of a rewarding career in Front Office Operations because it transforms routine tasks into meaningful experiences. When professionals feel genuinely satisfied with their work, they are more likely to approach challenges with enthusiasm and resilience. This intrinsic motivation not only boosts job satisfaction but also encourages continuous personal and professional growth. Each day, front office professionals interact with guests, solve problems, and ensure smooth operations, which allows them to see the immediate results of their efforts. This daily sense of accomplishment fosters a positive work environment, reduces stress, and inspires individuals to strive for excellence in every interaction, ultimately benefiting both the employee and the organization. Imagine a front office executive at a busy hotel who greets guests with warmth and professionalism, efficiently manages check-ins, and resolves unexpected issues with grace. One evening, a family arrives late after a long journey, exhausted and frustrated due to a booking error. The executive listens attentively, quickly finds a solution, and ensures the family is comfortably settled. Witnessing the relief and gratitude on the guests’ faces, the executive feels a profound sense of self satisfaction. This moment of making a real difference in someone’s day reinforces their passion for the role and provides a lasting sense of pride, making every challenge worthwhile and every day on the job truly rewarding. Challenges Guest Expectations Guest Expectations in Front Office Operations refer to the diverse and often high standards that guests bring regarding service quality, efficiency, personalization, and problem resolution. Meeting these expectations is demanding because each guest’s needs and perceptions differ, requiring staff to consistently deliver exceptional service while adapting to unpredictable situations. The challenge of meeting guest expectations permeates every aspect of daily work in Front Office Operations. Staff must juggle multiple tasks, respond promptly to requests, and maintain a positive demeanor, even under pressure. This environment demands resilience, as professionals encounter guests with varying moods, cultural backgrounds, and service requirements. Successful front office professionals manage this constraint by actively listening to guests, anticipating needs, and communicating clearly with both guests and team members. They remain calm during peak times, use empathy to diffuse tense situations, and leverage their knowledge of hotel services to offer tailored solutions. By consistently demonstrating adaptability and professionalism, they turn demanding moments into opportunities to exceed expectations and build guest loyalty. Consider a scenario where a guest arrives at a hotel after a long international flight, only to find that their reserved room is not ready due to an unexpected maintenance issue. The front office professional greets the guest warmly, acknowledges the inconvenience, and offers a complimentary beverage in the lounge while arranging for an expedited room cleaning. They keep the guest informed throughout the process and provide a room upgrade as a gesture of goodwill. By proactively addressing the issue, communicating transparently, and offering thoughtful compensation, the professional not only manages the guest’s expectations but transforms a potentially negative experience into a memorable one, reinforcing the guest’s trust in the hotel’s commitment to service. Complaint Handling Complaint handling in Front Office Operations refers to the process of addressing and resolving guest or client grievances promptly and professionally. This task is demanding because it requires balancing empathy, patience, and organizational policies while maintaining service standards, often under pressure and in the presence of other guests or colleagues. The challenge of complaint handling significantly shapes the daily experience of front office professionals. Frequent exposure to dissatisfied guests can be emotionally taxing, requiring individuals to remain calm and composed even in stressful situations. This constant demand for emotional resilience can lead to fatigue if not managed well. Successful professionals overcome this by actively listening to complaints, demonstrating genuine empathy, and seeking practical solutions within company guidelines. They also rely on strong communication skills and a thorough understanding of available resources to resolve issues efficiently. By viewing complaints as opportunities to improve service and build guest loyalty, these professionals transform challenging interactions into positive outcomes, ultimately enhancing both their own job satisfaction and the reputation of their organization. Consider a front office associate at a busy hotel who is approached by a guest upset about a booking error that resulted in a smaller room than expected. The associate listens attentively, acknowledges the guest’s frustration, and apologizes sincerely. Instead of deflecting blame, the associate checks for available upgrades and offers complimentary amenities to make amends. Throughout the interaction, the associate remains calm and professional, ensuring the guest feels heard and valued. By taking ownership of the situation and acting swiftly, the associate not only resolves the immediate complaint but also restores the guest’s confidence in the hotel’s service. This approach turns a potentially negative experience into a demonstration of exceptional customer care. A Day Of Front Office Operations The front office is where the pulse of an organization beats the loudest—where first impressions are made, critical information flows, and every moment is a balancing act between efficiency and hospitality. In the world of Front Office Operations, each day unfolds at a brisk, unpredictable pace, shaped by the steady hum of phones, the rhythm of footsteps, and the constant interplay between guests, colleagues, and technology. Here, adaptability is as essential as a warm smile, and no two days are ever quite the same. The environment is dynamic and high-energy, demanding both meticulous attention to detail and the ability to think on your feet, all while maintaining a calm, professional demeanor. As the sun rises, a Front Office Operations professional is already at their station, setting the tone for the day ahead. The early morning hours are dedicated to reviewing the previous day’s logs, checking reservation systems, and ensuring that all workstations are fully stocked and operational. This is the time to anticipate the day’s needs, confirm staff schedules, and address any overnight issues that may have arisen. The quiet before the rush allows for a moment of focus, ensuring that every detail is in place to welcome the first clients or guests with seamless efficiency. By mid-morning, the front office transforms into a hive of activity. The lobby fills with arrivals and departures, phones ring with inquiries, and emails pour in with urgent requests. This is the heart of the day, where multitasking becomes second nature. Front Office Operations professionals greet guests, handle check-ins and check-outs, resolve unexpected challenges, and coordinate with housekeeping and other departments to meet evolving needs. Every interaction is an opportunity to create a positive experience, requiring quick thinking, diplomacy, and a deep knowledge of both the organization and its clientele. The afternoon brings a shift in focus toward collaboration and execution. Meetings with department heads or team members are common, aimed at aligning on priorities, addressing ongoing issues, and strategizing for upcoming events or high-traffic periods. This is also when administrative tasks such as updating records, processing payments, and managing inventory are tackled. The pace remains steady, but the emphasis is on teamwork and ensuring that all moving parts of the front office are synchronized for optimal performance. As the day winds down, attention turns to wrap-up and preparation for tomorrow. The late afternoon is spent reconciling accounts, compiling daily reports, and following up on unresolved issues. There is a final sweep to ensure all guest requests have been addressed and that the front office is tidy and secure. This is also the time to review the next day’s schedule, anticipate potential challenges, and communicate any important updates to the incoming team. With the last tasks completed, the front office professional leaves knowing that a well-orchestrated day sets the stage for another successful tomorrow.

Install the LifePage App to:

(for Free) Watch Senior Front Office Executive Aruna Kumari’s full Front Office Operations Career Talk

₹ Do a Self Assessment on Front Office Operations to calculate your Dream Index, which is defined as:

According to Aruna Kumari your chances of success in Front Office Operations is __%

Access your personalized Dream Index Report which will have all your Dream Indices sorted in descending order.

How to get into

Front Office Operations?

If you are want to get into Front Office Operations, start by investing in a Career Plan.

The 14 hour process, guided by a LifePage Career Advisor, will help you introspect and check whether your interest in Front Office Operations is merely an infatuation or is it truly something you wish to do for the rest of your life.

Next, your Career Advisor will help you document how you can get into Front Office Operations, what education and skills you need to succeed in Front Office Operations, and what positives and challenges you will face in Front Office Operations.

Finally, you will get a Career Plan stating which Courses, Certifications, Trainings and other Items you need to do in the next 7 years to become world’s best in Front Office Operations.

LifePage Career Plan

14 hour personalized guidance program

Your LifePage Career Advisor facilitates your guided introspection so that you systematically explore various Career options to arrive at a well thought out Career choice.

Next: your Advisor helps you figure out how you will get into your chosen Career and how will you develop the skills needed for success in your Chosen Career.

LifePage Plan will not stop at saying "to become an Architect study Architecture". It will guide you on which Certifications, Trainings and Other items you need to do along with your Architecture education to become the world's best Architect.

Links for this Talk

Senior Front Office Executive Aruna Kumari's LifePage:

[LifePage]
https://www.lifepage.in/page/arunakumari

LifePage Career Talk on Front Office Operations

[Career]
https://www.lifepage.in/careers/front-office-operations

[Full Talk]
https://lifepage.app.link/20170818-0003

[Trailer]
https://www.youtube.com/watch?v=c_DE-ubrwyQ

(Front Office Operations, Aruna Kumari, Ramada, Dehardun, Reception, Visitors, Queries, Information, Guest Handling, Registrations)

Similar Talks

Hotel Management

Nishant Lal
Lecturer | FCI Hotel Management Institute, Dehradun

[ 10 years & 6 months Experience ]

Hotel Management is divided into four different departments: Front Office, Production, Food and Beverage and Housekeeping. Apart from these, there are other departments as well such as Accounts, Maintenance, Sales and Marketing etc.

"I got my Diploma from Australia and worked at Hotel Oaks in Melbourne. I have worked at Hotel Stallions, New Delhi and then joined FCI Hotel Management Institute, Dehradun"

Chef Management

Anahita Dhondy
Chef Manager | Soda Bottle Openerwala

[ 5 years & 4 months Experience ]

A professional cook, typically the chief cook in a restaurant or hotel. Chef Manager manages the entire area of cooking.

"After completing my Schooling from Springdales, Delhi I did my Graduation from IHM, Aurangabad. I went on to do my Masters from Le Cordon Bleu, London. I worked at Taj Man Singh for 1 year and interned with J W Marriot. I also came on Asia's first food truck reality show called Femme Foods. Apart from that I also came on Masterchef as a Judge."

Professional Cooking

Rahul Wali
Executive Chef | Rahul's Kitchen, Dehradun

[ 19 years & 2 months Experience ]

Professional Cooking is basically cooking in a commercial kitchen and producing products which are sold to different range of clienteles. For example: Working in a 5 star hotel, flight kitchen, Cafes, Restaurants.

"After completing diploma in HM from Pune and graduate diploma in Gastronomy, Adelaide, South Australia, I started Working as a Chef. I have worked in multiple hotels in India and abroad. Presently I am running my own Cafe by the name of Rahul’s Kitchen."

Hotel Management

Anirudh Riathwan
Director | Samaira Hospitality

[ 5 years Experience ]

Hotel Management is a course which tells one about the basic operations of the hotel industry. During the course, one learns about different departments of the hotel, its functionalities, operations and career prospects.

"I did my Hotel Management from IHM Bhubaneswar and then pursued my Executive MBA from Institute Vatel in France and Masters in Tourism Management from Perpignan University, France. And finally, I launched my own Brand in 2014 called Samaira Hospitality."

Culinary Arts

Arjit Singha
Chef | The Good Times Company

[ 11 years Experience ]

Culinary arts, in which culinary means "related to cooking", is the art of the preparation, cooking and presentation of food, usually in the form of meals. People working in this field– especially in establishments such as restaurants– are commonly called "Chefs" or "Cooks", although, at its most general, the terms "Culinary Artist" and "Culinarian" are also used. Culinarians are required to have knowledge of food science, nutrition and diet and are responsible for preparing meals that are as pleasing to the eye as well as to the palate.

"After completing my education in food technology and culinary art, I started working for various hotels and organizations. Currently, I am the Chef Entrepreneur at The Good Times Company(food business, catering & events consultancy), Dehradun. I have been working since 2006."

Hotel Management

Hemant Kochhar
Director | Madhuban Hotel

[ 24 years Experience ]

Hotel Management is a human industry. Hotel Management includes management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions.

"After completing my schooling, I went to Delhi to attain a degree in Hotel Management from IHM Pusa. I opened my first Restaurant in Dehradun at the age of only 13. After that I worked with Le Meridien, The Oberoi, Taj Hotels and Hotel Vasant Continental, New Delhi holding different offices. I then took over my family business of running the Madhuban Hotels. While doing so I also completed several specialized ecourses from Cornell University School of Hotel Administration in different areas of Hotel Management."

Commercial Cooking

Nishant Lal
Chef | Beacon Cove, Melbourne

[ 8 years Experience ]

Commercial Cooking is different from Culinary Arts. It is cooking to earn money. It should not just be about earning money but also to satisfy the needs of people.

"I started my career as an apprentice chef in Melbourne Racing Club, Melbourne, along with my studies. After that I joined Beacon Cove, Melbourne as a Kitchen Hand, eventually moving up to CDP. I then came back to India and learned about Indian cuisine and ended up as a chef."

Bartending

Kuldeep Chauhan
Bar manager | Ramada, Dehradun

[ 12 years & 7 months Experience ]

A bartender is a person who formulates and serves alcoholic or soft drink beverages behind the bar, usually in a licensed establishment. Bartenders also usually maintain the supplies and inventory for the bar. A bartender can generally mix classic cocktails such as a Cosmopolitan, Manhattan, Old Fashioned, and Mojito.

"I have done PG Diploma in Hotel Management from RIMT. Post that I did a 6 month course in Bartending from Bar Academy, Dehradun. I have worked at Taj View, Chillies, Cibo, Veda. I have designed various bars in Uttarakhand. I am also running a Bartending Academy in Dehradun. I am Bar Manager at Ramada, Dehradun."

Food And Beverage Operations

Sachin Kumar
Food And Beverage Manager | Ramada, Dehradun

[ 11 years & 7 months Experience ]

Foodservice or catering industry defines those businesses, institutions, and companies responsible for any meal prepared outside the home. This industry includes restaurants, school and hospital cafeterias, catering operations, and many other formats.

"I have done Hotel Management from IHM, Hyderabad. I have worked at hotels like Hyatt Regency, Hilton, Princess Cruises- US, Thulhagiri Island Resort- Maldives, Sugar Bay Club, Ramada Chennai. I have worked in 18 countries in total. I am a Food and Beverage Manager at Ramada, Dehradun."

Housekeeping Operations

Saurabh Sharma
Executive Housekeeper | Ramada, Dehradun

[ 10 years & 7 months Experience ]

Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks.

"I did my primary education from Agra, and then went on to do a course in Hotel Management from Ram Institute of Hotel Management. I have been working with Ramada as an Executive Housekeeper."

Front Office Operations

Atul Mamgain
Team Manager | Vana Retreat

[ 5 years & 7 months Experience ]

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. The front office mainly includes roles that affect the revenues of the business.

"I did my schooling from DVPS, Dehradun. I have done my Hotel Management from IHM, Jodhpur. I have worked at Aman Resorts, Delhi and Intercontinental The Lalit, Jaipur. I worked at Vana Retreat, Dehradun from 2013-2016."

Commercial Cooking

Chain Singh
Head Chef | The Great Indian Pub

[ 15 years Experience ]

Commercial Cooking applies to any operation or business that prepares food for consumption by the public.

"After completing my Schooling from Tehri, I worked with various cafes and restaurants such as Seasons Caters, Gourmet Kitchen, Fast Tuesday etc. I am the Head Chef at The Great Indian Pub, Dehradun."

Concierge

Arvind Bartwal
Concierge | Taj Wellington Mews

[ 2 years & 3 months Experience ]

In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance request) etc.

"I did my schooling from Kendriya Vidyalaya, Mumbai then a course in Hotel Management from KIHM Dehradun. I did my internship from Oberoi Hotels and started my career with Vana, Dehradun. Then I joined Taj Hotels as a Concierge."

Hotel Operations

Gursharan Singh
Director Of Operations | Ramada, Dehradun

[ 11 years & 11 months Experience ]

Hotel Operations include front desk management, housekeeping operations, food and beverage management and human resources planning.

"I did B Com from MPG College, Mussoorie. Post that I did a professional course in Hospitality from Frankfinn Institute, Dehradun. I started my career from Club Mahindra, Mussoorie. I have worked at various Hotels like ITC Fortune, JP Group of hotels, Mango Hotels, Royal Orchid. I am working at Ramada as Director of Operations."

Teaching Hotel Management

Aarti Jain
Teacher | IHM Mumbai

[ 2 years Experience ]

Hotel Management includes all the operational and non operational fields such as front office operations, F & B service, Kitchen, Housekeeping, Accounting and so on. Teaching Hotel Management includes training students on all these things.

"After completing my education, I worked with Lalit Hotel as a Hotel Operations Trainee. After that, I worked with Presidency College of Hotel Management and then with the Presidency College of Hotel Management, Bangalore."

Front Office Operations

Kamlesh Deopa
Front Office Manager | Ramada, Dehardun

[ 11 years & 8 months Experience ]

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. The front office mainly includes roles that affect the revenues of the business.

"I have done my graduation from HNB Garhwal University. Post that I have did a Diploma in Hospitality from Air Hostess Academy. I started my career with Club Mahindra, Mussoorie. I have also worked at Taj Hotel, Carlson, Inter-Continental & WHG. I am the Front Office Manager at Ramada, Dehradun."

General Management

Prakash Joshi
CEO | Ramada, Dehradun

[ 38 years & 7 months Experience ]

General management usually involves overseeing most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. A general manager is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement.

"I have done BA from DAV PG College. I started my career in hospitality with Taj Mahal, New Delhi. I have worked at Hotel Madhuban for 14 years and at Surbhi Palace Hotel for 19 years. I am working at Ramada, Dehradun as CEO."

Commercial Culinary Cooking

Radhika Arora
Owner & Chef | Spicy Herbs

[ 23 years & 4 months Experience ]

Commercial Culinary Cooking applies to any operation or business that prepares food for consumption by the public.

"After doing my Diploma in Culinary Arts I started working with Imperial and ITC Maurya. In 2016 I started my own company Spicy Herbs where I also work as a chef."

Bartending

Varun Sudhakar
Head Operation Beverages | Gourmet Investments Private Limited

[ 10 years & 9 months Experience ]

A Bartender prepares alcohol or non-alcohol beverages for bar and restaurant patrons. Interact with customers, take orders and serve snacks and drinks. Assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails.

"After completing my graduation in Hotel Management, I started working as a Bartender and have worked with brands like Sarovar, Four Seasons & Diageo. I have represented India on International platforms as I have won the Best Indian Bartender for Diageo World class for 2013 & 2014 and I was Diageo's Brand Ambassador for 1 year ."

Housekeeping

Seema Chaturvedi
Executive Housekeeper | ITC Maratha, Mumbai

[ 24 years Experience ]

Housekeeping deals with the general upkeep of a Hotel. Housekeeping includes taking care of the aesthetics as well as cleanliness of the entire Hotel. It also includes taking care of things such as the furniture, fittings and fixtures of the Hotel. It has many departments and offices under it. Few of such departments are laundry and horticulture. It is a very safe industry especially for women.

"I did my graduation from Isabella Thoburn College, Lucknow University and my Hotel Management from WMI. I hold the office of the Executive Housekeeper at the ITC Maratha, Mumbai."

Housekeeping Operations

Rahul Kumar Rajput
Assistant Manager | Hotel Boulevard

[ 7 years Experience ]

Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club spa and so on

"After completing my Schooling from Bijnor, I did my Graduation from FCI Institute of Hotel Management, Dehradun. I worked at Inderlok as a Trainee Supervisor. I am an Assistant Manager at Hotel Boulevard."

Food and Beverage Operations

Rohan Singh
Assistant Manager | ITC Hotel, Hyderabad

[ 7 years & 5 months Experience ]

Food and Beverage Service operations involve a multitude of activities which engage the staff right from purchasing raw material, preparing food and beverage, keeping the inventory of material, maintaining service quality continuously, managing various catered events, and most importantly, analyzing the business

"After doing my schooling, I pursued my bachelors in Tourism Industry from ITC Hospitality Management Institute. I have worked for various Hotels like ITC Maurya, WH Sheraton, ITC Grand Bharat and ITC Kakatiya."

Professional Cooking

Pawan Kukreja
Executive Chef | Ramada, Dehardun

[ 12 years & 11 months Experience ]

Cooking is the art, technology and craft of preparing food for consumption with or without the use of heat. The ways or types of cooking also depend on the skill and type of training an individual cook has. Cooking is done both by people in their own dwellings and by professional cooks and chefs in restaurants and other food establishments

"I have done B Sc in Hospitality & Hotel Administration from IHMCT&AN, Chennai. I started my career as a chef with Inter-Continental-The Grand, New Delhi and then Mumbai. I have worked with hotels like Lalit Resort & Spa, One and Only Royal Mirage, The Orchid, Radisson Blue. I am working as an Executive Chef at Ramada, Dehradun."

Hotel Management

Bharat Arora
General Manager | Holy River Hotel

[ 14 years & 1 month Experience ]

Hotel Management includes managing the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions.

"I did a degree in Hotel Management from IHM, Gurdaspur followed by a training programme at the Oberoi Hotel Cecil in Shimla as a bartender. I then moved to the Westin Sohna Resort & Spa where I worked as a Pool Bar Attendant. Then, I moved to Maldives where I managed the operations of six restaurants. After returning to India, I worked as a Hotel Manager at the Dewa Retreat. I am currently working as a General Manager at Holy River Hotel in Rishikesh."

Bartending

Seri Zawa
Bar Manager | Drifters, Manali

[ 2 years & 6 months Experience ]

A bartender is a person who formulates and serves alcoholic or soft drink beverages behind the bar, usually in a licensed establishment.

"I did my Schooling from Sikkim. I then shifted to Kerala and completed my schooling. After my schooling I started working in various restaurants like in a bar in Palolim Beach, Goa and Palmtree in Varkala,Kerala. Now I am a Bar Manager at Drifters, Manali."

Fruit & Vegetable Carving

Dhiraj Mehta
HOD Food Production | Shri Ram Institute of Hotel Management

[ 19 years & 1 month Experience ]

Fruit or Vegetable carving is the art of carving fruits and vegetables to form beautiful objects, such as flowers or birds. The purpose of fruit and vegetable carving is to make food more attractive, more appetizing, and also easier to eat.

"I have done Diploma in Hotel Management from GIHM, Dehradun and Masters in Hotel Management from Uttarakhand Open University. Post that, I did Industrial & Vocational Training from Centaur Hotel & ITDC Ashok. I worked at Hotels like The Maya in Jalandhar and Jaypee Palace Hotel. I then did an Advanced Diploma in European Cuisine from Indus Institute of Hospitality, Chennai. Post that, I worked for Carnival Cruise Line on Live counters. I taught at Kukreja Institute of Hotel Management as Professor. I am HOD Food Production at Shri Ram Institute of Hotel Management."

Food Court Management

Rajeev Chaurasia
Operations Manager | Pacific Mall

[ 18 years & 5 months Experience ]

Food court management includes all the services and the maintenance of the quality of the food which is provided to the customers. Food court management also includes the management of the hygiene and sanitation of the kitchen area as well as the food court.

"After completing my Diploma course in Hotel Management, I worked with various Restaurants and Five Star Hotels. I am managing Pacific Mall Food Court, Dehradun since 2013."

Food Styling

Indranie Dasgupta
Food Stylist | Self Employed

[ 26 years & 9 months Experience ]

Food styling is the art of arranging food so that it looks tasty and fresh. This is important in a number of situations, particularly when the food is being photographed. For instance, the pictures of food that you see in cook books, magazines, advertisements, and menus have been styled.

"I was always interested in Food and Home Science, therefore took this profession full time and quit my teaching and started as a Food Stylist and have been working for almost 27 years in this field."

Food Quality Control

Mohit Jayant
Head | Pizza Hut & Domino's

[ 14 years & 1 month Experience ]

A Restaurant Operations Evaluator is involved with the food quality control in a restaurant or cafe. It starts with receiving ingredients, involves checking the quality of raw materials and finally ensuring the delivery of a quality product.

"I did my Schooling from St Josheph's Academy, Dehradun. I then did Hotel Management for Graduation from IHM, Lucknow. I helped open Domino's in 2000 and Pizza Hut in 2004 in Dehradun and was the Operations Head there. After which I worked in Nirula's in Delhi for one year and then Future Value retail from 2011-2014. Following which I was at Sabbarro Pizzas from 2014-2016."

Food Quality Control

Adarsha Kumar P K
Quality Engineer | The Akshaya Patra Foundation

[ 5 years & 4 months Experience ]

Food Quality Control is the control of quality characteristics of food that is acceptable to consumers. This includes external factors as appearance (size, shape, colour, gloss, and consistency), texture, and flavour; factors such as federal grade standards (e.g. of eggs) and internal (chemical, physical, microbial).

"After completing my B Tech in Food Science & Technology from University of Agricultural Sciences, Hassan in 2013, I joined Garden City Beverages in Bangalore as Quality Control Engineer. After two years I moved to Akshay Patra Foundation where I continue to work as a Quality Engineer."

Flair Bartending

Piyush Bora
Flair Bartender | Bar Academy of Doon

[ 3 years & 1 month Experience ]

Flair bartending is the practice of bartenders entertaining guests, clientele or audiences with the manipulation of bar tools (e.g. cocktail shakers) and liquor bottles in tricky, dazzling ways.

"I was born and brought up in khatima and did my schooling from the same place. In 2016, I came to Dehradun and joined Bar Academy of Doon and since then I am working as a flair bartender."

Chef Management

Anubhav Gurung
Owner | Fat Plate Cafe, Manali

[ 7 years & 6 months Experience ]

A professional cook, typically the chief cook in a restaurant or hotel.

"I did my BA (H) in Culinary Art from Institutue of Hotel Management, Aurangabad. In 2011, I started my Catering Company in Chandigarh and thereafter in 2013 I started my own Restaurant by the name of Fat Plate Cafe in Manali."

Kitchen Management

Kaushiki
Chef | Oberoi Hotels

[ 4 years & 3 months Experience ]

A kitchen manager is responsible for the overall operations for the back of house and kitchen area of a restaurant. Kitchen managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation and kitchen safety techniques.

"After my tourism studies from IGNOU and Diploma in Kitchen Management from OCLD (Oberoi Centre of Learning & Development). I started my career with Oberoi Raj Villas in Jaipur. Later through Oberoi I got shifted to OCLD in Delhi for Management Training Programme."